Michelle Wairimu

Highly effective Office Manager, Administrative/Customer Service management and supervisory professional with more than 4+ years of experience in diverse environments. I am an accomplished, results-driven, and skilled in driving down costs while increasing quality and efficiency through training and process improvements, recognized ability in managing resources, time frames, and multiple priorities as well as the ability in creating strategic partnerships that help achieve aggressive goals. Proven ability to think outside the box and effect change using a solution based mindset retaining the ability to assess most situations quickly and adapt into the style that most fits the situation. Committed to quality service and performed responsibilities with professionalism & ethics even under extreme pressure while implementing established standards and procedures

Mediatec Solutions / Personal assistant 

June 2021- PRESENT,  Nairobi,  Kenya 

• Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects
• Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements
• Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication
• Plan, coordinate, and finalize details for travel arrangements and business development events
• Spearhead training and development program for new employees
• Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns

Datagain Services / Remote virtual assistant 

September 2020- February 2021,  New Jersey, USA 

• Managed appointments and calendar and booked meetings with new and existing clients.
• Edited and reworked to-publish articles and internal company communications for accuracy, tone, and grammar.
• Built up a massive database of past and current clients and hunted down potential customers.
• Organized and maintained online company files, invoices, and other digital documentation. 

University of Nairobi / BSC Food science and technology- Second class honors, Upper division 

September 2018- September 2022,  Nairobi 

Nairobi Institute of Business Studies / Diploma in Computer Applications- Distinction 

February 2018- August 2018,  Nairobi