
Mercy Wamalwa
Customer Service / Support
Services offered
I am a Top-performing customer service representative and research assistant with over 5 years of experience working at Ipsos limited with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.
I am passionate about self-improvement. I believe this interest of mine is like a third nature to me by now. Whether it is learning something new or improving a particular skill, working on myself has always given me certain zeal.
My skills are;
Report writing
Keep an eye on their competitors
Develop new products
Identify what customers want
Get better at what they do
Keep up with changing technologies
Experience
Problem-solving abilities
Attention-to-detail
Critical thinking
Team collaboration
Leadership abilities
Communication
Conflict resolution
Education
I am awaiting graduation in Education in a months time from Kenyatta university,
done some leadership courses and basic research courses
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