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Kairi Ka Igamba
Mercy Wamalwa

Mercy Wamalwa

RESEARCH

Customer Service / Support

Kairi Ka Igamba

Social

Services offered

        I am a Top-performing customer service representative  and  research assistant  with over 5 years of experience working at Ipsos limited with extensive experience assisting customers through phone, email and chat support. Committed to balancing company goals while helping all customers find satisfactory solutions. Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of customers.

I am passionate about self-improvement. I believe this interest of mine is like a third nature to me by now. Whether it is learning something new or improving a particular skill, working on myself has always given me certain zeal.

 

My skills are;

Report writing

Keep an eye on their competitors
Develop new products
Identify what customers want
Get better at what they do
Keep up with changing technologies

Customer service representative
Research assistant
Approximate rate: KSh 40,000 per hour

Experience

Problem-solving abilities

Attention-to-detail

Critical thinking

Team collaboration

Leadership abilities

Communication

Conflict resolution

Education

I am awaiting graduation in Education in  a months time  from Kenyatta university, 

done some leadership courses and basic  research courses

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