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Nairobi
Innocense Ndungo

Innocense Ndungo

customer experience specialist

Customer Service / Support

Nairobi, Nairobi Area

Social

About Innocense Ndungo:

I am passionate CX leader whose purpose is to champion customer led strategies throughout the customer's journey.

I offer over ten (10) years of valuable experience in Service Excellence Management, Contact Centre Operations, Quality Assurance, Business Process improvement, Branch Operations, Project Management, Change Management, Planning and Budgeting and leadership.

Experience

I offer over ten (10) years of valuable experience in Service Excellence Management, Contact Centre Operations, Quality Assurance, Business Process improvement, Branch Operations, Project Management, Change Management, Planning and Budgeting and leadership.

Education

Customer Experience Specialist - CX University

MBA - USIU

Bachelors of Education

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