Mercy Kamani

A passionate, detailed oriented and hardworking lady trained in Economics with demonstrated abilities in administrative duties, customer care and service, loan application and disbursements as well as generating new sales using potential and existing customer networks.
 

Loan officer/ Customer Care Officer
Institution: Mogo Finance Kenya
During this period, I have so far acquired numerous skills and I:
Provide pro-active, accurate, detailed, and comprehensive product and service information to clients.
Processed over 360 customer loan applications, ensuring quick loan disbursements with a loan portfolio of around ksh 40,000,000.  
Generated over 600 new sales leads using potential and existing customer networks. 
Prepare weekly reports and performance analysis reports to be submitted to the relationship manager.
Collect, verify and conduct proper KYC on customers for fraud prevention before loan disbursement. 
Remain customer’s point of contact for all questions.
Enter customer information into the company’s ERP system. 

Bachelor of Economics.Egerton University