Mbula Phil

I solve customer questions as a Customer Care Agent at Ison Xperiences, handling inquiries through phone, email, and chat. Each day, I track solutions and improve our response methods.
For one year at Taello Swim Inc., I:

Managed schedules for 300+ clients and swim trainers
Updated website content
Created social media posts
Handled client communications
Built graphics for marketing
Maintained 24/7 availability for urgent issues

As Human Resource Manager at International Humanity Foundation (2020-2022), I:

Led hiring and training
Created workplace policies
Solved staff conflicts
Managed budgets
Directed a team of junior managers
Started work-from-home programs during Covid-19
Set up health benefits for staff

Earlier at IHF, I worked as Local Co-director where I:

Wrote monthly budgets
Found new donors
Posted job listings weekly
Organized community events
Managed social media accounts

Started my career at Kenya Red Cross Society as an intern, running a tree-planting project with 10,000 seedlings and organizing community awareness programs.

I earned my Bachelor's in Development and Strategic Studies with Information Technology from Maseno University (2015-2019). The program covered:

Project planning
Data analysis
IT systems
Strategic management
Research methods

Added a Certificate in Public Relations from Elgon University (2016) where I learned:

Communication strategies
Media relations
Public speaking
Content writing