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Westlands
Mary Njeri

Mary Njeri

Customer Service/public relations/Telesales

Marketing / Advertising / Public Relations

Westlands, Nairobi Area

Social

Services offered

I am a pro-active, highly-qualified, and self-motivated customer care professional with a proven experience and sound understanding of clients. I possess a high degree of responsibility with an ability to handle complex assignments, professional ethics and personal integrity at a personal and professional level. 
I am skilled in customer acquisition, customer maintenance as well as customer retention. I have the ability to handle complex assignments   effectively and possessing the confidence to work as part of a team or independently.
I am seeking a position in a competitive, inventive and a reputable organization that can offer me an opportunity to grow my skills while solving its challenges. 
 

Customer service
Public relations
Telesales
Approximate rate: KSh 10 per hour

Experience

Answering questions, providing information.
• Managing and resolving customer complaints.
• Following up on customer concerns and providing solutions.
• Identifying and escalating priority issues and where necessary.
• Providing customers with product and service information by clearly explaining procedures.

Achievement:
• Currently improving standards in handling of customer service.
 

Education

 Highschool attained certificate of primary education 

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