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Mariam Said

Mariam Said

Customer Care Representative

Customer Service / Support

Nairobi, Nairobi Area

Social

About Mariam Said:

Responsible and experienced customer service representative eager to be part of the
world's best company.

Experience

Brand Ambassador 01/2020 to Current
Botanique Naturelle – Nairobi, Brand Ambassador

Social media marketing of their products and services.
Events organizing.
Assisting in products review.
Representing the brand positively and word of mouth marketing.· Introducing
new products to the market.
Online sales.

Sales Executive 01/2016 to 03/2021
Sensations Limited – Nairobi
Welcoming customers.
Selling sports wear, shoes and equipment.
Up selling ,close selling and suggestive selling.
Offering good customer experience.
Stock taking and record keeping.
Closing a sale.

Education

Virtual Assistant
(Online Classes)
Units Covered:
Customer service.
Social media management.
Online marketing.
Appointment scheduling.
Calendar management.
Email account handling.
Travel bookings.
Data entry.

College Diploma: Diploma in Cabin Crew and Customer Service Sep 2014
Nairobi Aviation College - Nairobi
Units covered:
Customer service.
Cabin crew.
Travel knowledge.
Hospitality Management.
Restaurant service.

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