Margaretwangari Wachira

+We are seeking a Customer Experience Analyst who excels at the intersection of data, people, and product. · +Collect, analyze, and interpret customer data from multiple touchpoints (support tickets, reviews, social media, surveys, CRM). · Identify trends, pain points, and opport ...

Attend to customer inquiries promptly and professionally via chat, email and Phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method. · Adhere strictly to company policies and Kenyan regulatory guidelines re ...

We have a notable Africa Footprint serving clients across the continent. · The Nairobi office serves as the regional coordinating office providing the required networking to facilitate delivery of services on a timely basis to meet and exceed our clients' expectations. · ...