Margaret Wambugu
Customer Service / Support
Services offered
I am an energetic and motivated individual who excels working in a team and on my own initiative.I have excellent interpersonal skills, organisational and time management skills that have become woven into my work ethic through my experience working with reputable organisation.
Experience
Committed customer service expert with experience serving a variety of customers throughout the United Arab Emirates. Detail-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and increasing customer satisfaction. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader and managerial position.Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.
Education
Professional Training
Creative Thinking and Innovative Problem Solving Skills (1 day residential course) & Assertiveness( 2 day residential course)
2010
Institute of Human Resources Management
Post Graduate Diploma in HRM
July 2006-August 2007, Nairobi, Kenya
Catholic University of Eastern Africa
Bachelors of Arts Degree(Economy & Sociology
September 2000-May 2004, Nairobi Kenya
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