Margaret Wambugu

I am an energetic and motivated individual who excels working in a team and on my own initiative.I have excellent interpersonal skills, organisational and time management skills that have become woven into my work ethic through my experience working with reputable organisation.

Committed customer service expert with experience serving a variety of customers throughout the United Arab Emirates. Detail-oriented professional who works well under pressure. Notable accomplishments in meeting deadlines and increasing customer satisfaction. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader and managerial position.Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers' needs and match them with the right solutions.

Professional Training 

Creative Thinking and Innovative Problem Solving Skills  (1 day       residential course) & Assertiveness( 2 day residential course) 

2010

Institute of Human Resources Management

Post Graduate Diploma in HRM 

July 2006-August 2007,  Nairobi, Kenya

Catholic University of Eastern Africa

Bachelors of Arts Degree(Economy & Sociology

September 2000-May 2004, Nairobi Kenya