About Margaret Musimbi:
Customer Service/Reservations Manager
Empathy, problem-solving, and communication at their best.
Customer Representative with 3 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possesses a positive attitude. Aiming to use my proven skills effectively to fill in the role in your company.
Experience
- Handling 80+ calls and emails, 100+ bookings, and Reservations entries with 99.9% accuracy.
- Presenting relevant services offered information and canceling services too.
- Processing payments online for bookings.
- Remained courteous and calm even during moments of a customer's dissatisfaction.
- Multitasking with minimal errors and quick professional and friendly responses.
Education
Diploma in Human Resource Management
Kenya Institute of Management Studies.
Nairobi, Kenya
00100
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