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Margaret Musimbi

Margaret Musimbi

Customer Service / Support

Nairobi, Nairobi Area

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About Margaret Musimbi:

Customer Service/Reservations Manager

     Empathy, problem-solving, and communication at their best.

Customer Representative with 3 years of experience in telephone customer service, including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possesses a positive attitude. Aiming to use my proven skills effectively to fill in the role in your company. 

Experience

  • Handling 80+ calls and emails, 100+ bookings, and Reservations entries with 99.9% accuracy.
  • Presenting relevant services offered information and canceling services too.
  • Processing payments online for bookings.
  • Remained courteous and calm even during moments of a customer's dissatisfaction.
  • Multitasking with minimal errors and quick professional and friendly responses.

Education

Diploma in Human Resource Management

Kenya Institute of Management Studies.

Nairobi, Kenya

00100

 

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