Lydiah Ojwang

As a Customer Care Services and Sales Coordinator, I had various responsibilities focused on customer care, sales coordination, and procurement. My duties included:

Generating customer order confirmations and managing entries into the sage system.
Assisting in the procurement and issuance of marketing promotional items.
Evaluating quotations to ensure the company procured quality items at the best prices.
Generating local purchase orders and local service orders.
Receiving goods, conducting inspections, and verifying quantity and condition.
Arranging travel and accommodation when necessary.
Sourcing potential suppliers and maintaining an approved suppliers list.
Answered and forwarded incoming phone calls and directed visitors to the appropriate personnel.
Conducting customer follow-ups and assisting in dispatching consignments

Experienced Customer Care Services and Sales Coordinator

As an accomplished Customer Care Services and Sales Coordinator with a proven track record at Jozzby Enterprises and Agri Seedco Kenya, I have honed my skills in delivering exceptional customer experiences and driving sales growth. With a strong focus on customer care, sales coordination, and stock handling, I have consistently exceeded expectations and contributed to the success of the organizations I have worked with.

Jozzby Enterprises: 🏢 Jozzby Enterprises, Nairobi County, Kenya ⏰ Dec 2020 - Sep 2022 | 1 yr 10 mos

At Jozzby Enterprises, I played a pivotal role as a Customer Care Services and Sales Coordinator, managing various aspects of customer care, sales coordination, and stock handling. Some of my key responsibilities included:

📦 Managing stock handling, ensuring inventory accuracy, and organization. 📊 Generating daily sales reports and processing customer orders. 💰 Handling M-pesa and banking transactions for KCB. 🔁 Coordinating with field agents and management to optimize sales and route plans. 💳 Coordinating installment payment plans ("lipa polepole") for cellphones. 🤝 Providing exceptional customer assistance and promptly resolving inquiries or issues.

Agri Seedco Kenya: 🏢 Agri Seedco Kenya, Nairobi County, Kenya ⏰ Sep 2016 - Mar 2020 | 3 yrs 7 months

During my tenure at Agri Seedco Kenya as a Customer Care Services and Sales Coordinator, I contributed significantly to customer care, sales coordination, and procurement functions. My key responsibilities included:

📋 Generating customer order confirmations and managing entries into the Sage system. 🎁 Assisting in the procurement and issuance of marketing promotional items. 💡 Evaluating quotations to ensure optimal procurement of quality items at competitive prices. 📑 Generating local purchase orders and local service orders. 📦 Receiving goods, conducting inspections, and ensuring quality and quantity verification. 🌍 Arranging travel and accommodation when necessary. 🔍 Sourcing potential suppliers and maintaining an approved suppliers list. ☎️ Answering and forwarding incoming phone calls and directing visitors to the appropriate personnel. 📞 Conducting customer follow-ups and assisting in dispatching consignments.

Throughout my career, I have demonstrated exceptional skills in customer experience, sales management, coordination, and problem-solving. I am proficient in utilizing customer relationship management (CRM) systems, handling financial transactions, and employing effective communication to build strong relationships with customers and stakeholders.

If you are seeking a highly motivated and results-driven professional with expertise in customer care services, sales coordination, and stock handling, I invite you to connect with me. Together, we can achieve remarkable customer satisfaction, drive sales growth, and contribute to the success of your organization.

Skills: Customer Experience, Receptionist Duties, Contact Center Management, Call Center Development, Negotiation, Customer Service, Microsoft Word, Microsoft Excel

Throughout my career, I have demonstrated exceptional skills in customer experience, sales management, coordination, and problem-solving. I am proficient in utilizing customer relationship management (CRM) systems, handling financial transactions, and employing effective communication to build strong relationships with customers and stakeholders.

If you are seeking a highly motivated and results-driven professional with expertise in customer care services, sales coordination, and stock handling, I invite you to connect with me. Together, we can achieve remarkable customer satisfaction, drive sales growth, and contribute to the success of your organization.