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Lydia Nyambura

Lydia Nyambura

Customer Service Representative

Services provided: Customer support

Customer Service / Support

Kiambu
KSh400 / hour
Approximate rate

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About Lydia Nyambura:

I am a determined, smart and conscientious individual with a strong and growing interest in Customer Service and their underlying impact to how we live, work and play. I am an undergraduate student from Kiriri Women’s University, specializing in Business Administration. I graduated in October 2018.
 

Experience

  1. Training new customer service team members.
  2. Using customer relationship management software (CRM) to document interaction.
  3. Monitoring average calling length and overall team volume.
  4. Suggesting new procedures to improve and bring back customer retention.
  5. Resolving escalated customer issues.

Education

Diploma in Business Admin

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