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Kiambu
Lydia Nyambura

Lydia Nyambura

Customer Service Representative

Customer Service / Support

Kiambu

Social

Services offered

I am a determined, smart and conscientious individual with a strong and growing interest in Customer Service and their underlying impact to how we live, work and play. I am an undergraduate student from Kiriri Women’s University, specializing in Business Administration. I graduated in October 2018.
 

Customer service representative
Customer support
Approximate rate: KSh 400 per hour

Experience

  1. Training new customer service team members.
  2. Using customer relationship management software (CRM) to document interaction.
  3. Monitoring average calling length and overall team volume.
  4. Suggesting new procedures to improve and bring back customer retention.
  5. Resolving escalated customer issues.

Education

Diploma in Business Admin

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