Lydia Nyambura
Customer Service / Support
Services offered
I am a determined, smart and conscientious individual with a strong and growing interest in Customer Service and their underlying impact to how we live, work and play. I am an undergraduate student from Kiriri Women’s University, specializing in Business Administration. I graduated in October 2018.
Experience
- Training new customer service team members.
- Using customer relationship management software (CRM) to document interaction.
- Monitoring average calling length and overall team volume.
- Suggesting new procedures to improve and bring back customer retention.
- Resolving escalated customer issues.
Education
Diploma in Business Admin
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