LYDIA KAREU

I am a customer-focused and empathetic service professional looking to take on additional responsibilities at a larger retail location. Seven years of experience managing phone and in-person queries in retail, where I applied problem-solving and creative expertise to maintain a 99% satisfaction rate

I have worked with the Kenya Wildlife Service as a customer service provider for 4 years and 3 years as a receptionist, where I acquired additional skills by working under a busy schedule and gained confidence by interacting with diverse new people every day in the tourism sector. This has helped me to multitask and be keen on details.

DIPLOMA IN CUSTOMER SERVICE-Customer service education emphasizes communication skills, problem-solving, conflict resolution, emotional intelligence, and product knowledge. It also covers professionalism, teamwork, and adaptability, ensuring learners can effectively handle client needs, build positive relationships, and enhance customer satisfaction.