Lucy Nyawira

 I am a passionate and determined individual who enjoys learning and growing in every aspect of life.  I have always been eager to expand my knowledge in areas that inspire me, such as Customer Care, Sales and Administrative Work. In my free time, I enjoy  reading, swimming and listening to music.

I have a strong background in e-commerce and FMCG, with leadership experience as Head of Support in an e-commerce company. Your expertise in communication, problem-solving, and negotiation has been instrumental in driving operational efficiency and customer satisfaction. Notably, you have improved customer support efficiency by reducing resolution times and enhancing satisfaction scores. You have also implemented streamlined processes that optimized operations and led teams through major challenges or transitions. Additionally, your negotiation skills have contributed to securing key deals and partnerships that added significant value to the business.

Diploma in Business Administration