Lucy Muigai

I am a seasoned and mature candidate with 10 years of experience in leadership, Sales, Marketing & Business Development management, which cuts across various sectors of the economy i.e., Hospitality, Manufacturing, Security Industries.

My key areas of specialization are but not limited to; general operations, Sales & marketing operations, Business development and implementation of business strategies, Key account management, Customer relationship management, staff management and transactions management. With my cross-sector experience, I have developed key leadership skills, strong presentation and negotiation skills strong organizational and project management skills, I demonstrate good judgement and strong decision-making based on accurate and timely analysis and easily interacts with c-suite and high net worth clients. I have competitive market analysis and research skills, great interpersonal skills, sales skills, Strong business acumen and networking skills, strong problem solving and creative skills, Contract and project management, people management, channel and territory management, I am able to deliver highest standards of customer service and I have a success mindset.

I am responsible for all aspects of operations, to day-to-day operations, staff and guests’ management. I am an ambassador for the brand. I am responsible for developing operational plans, managing transactions, developing the business and increasing profitability. I also develop and submit weekly monthly and quarterly performance and progress reports to the directors. I provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction. Work Very closely with the directors and other stake holders. 

I am also responsible for managing the Hotels management team (HOD\’s) and overall targets to deliver an excellent Guest experience. I manage between profitability and guest satisfaction measures.

Kenya Methodist University (KEMU-Nairobi campus)

Ongoing

Bachelor of business administration

Nairobi Institute of Business Studies

2010 - 2012

Diploma in Business Administration