Lucy Koome

I am a results-driven Business Development Professional with a passion for driving revenue growth through strategic partnerships and innovative solutions. With 2 years of experience in the industry, I specialize in crafting and executing business development strategies that open new doors, expand market reach, and maximize profitability.

Tovuti Group Ltd- Business Development Executive [Jan 2022 -Present]

• Develop and execute strategic sales plans to achieve monthly and quarterly targets.
• Identify and pursue new business opportunities through prospecting, lead generation, and cold calling.
• Build and maintain strong client relationships by providing exceptional customer service and support.
• Collaborate with cross-functional teams to ensure customer satisfaction and timely delivery of products and services.
• Monitor market trends and competitor activities to stay informed and adapt sales strategies accordingly.
• Utilize CRM software to manage sales pipeline and forecast revenue.

Tovuti Group Ltd -Customer Support Lead August,2020-Dec,2022

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide product information, technical support, and troubleshooting assistance to customers via phone, email, and live chat.
• Document customer interactions and update relevant information in CRM software.
• Escalate complex issues to higher-level support or other departments as necessary.
• Meet or exceed customer satisfaction and quality assurance standards.
• Participate in training and development programs to stay up to date with product knowledge and customer service best practices.

Kirimount Real Estate Ltd, Sales Representative, Aug 2019-Aug, 2020

• Conducted market research to identify potential customers and opportunities for growth.
• Developed and executed sales strategies to increase revenue and market share.
• Negotiated contracts and pricing with clients to maximize profitability.
• Managed key accounts and maintained relationships with existing clients.
• Monitored and analyzed sales data to identify trends and opportunities for improvement.

[Bachelor's Degree in Fine Arts (with IT)], [Maseno University], [2019]