About Lucy Koome:
I am a results-driven Business Development Professional with a passion for driving revenue growth through strategic partnerships and innovative solutions. With 2 years of experience in the industry, I specialize in crafting and executing business development strategies that open new doors, expand market reach, and maximize profitability.
Tovuti Group Ltd- Business Development Executive [Jan 2022 -Present]
- Develop and execute strategic sales plans to achieve monthly and quarterly targets.
- Identify and pursue new business opportunities through prospecting, lead generation, and cold calling.
- Build and maintain strong client relationships by providing exceptional customer service and support.
- Collaborate with cross-functional teams to ensure customer satisfaction and timely delivery of products and services.
- Monitor market trends and competitor activities to stay informed and adapt sales strategies accordingly.
- Utilize CRM software to manage sales pipeline and forecast revenue.
Tovuti Group Ltd -Customer Support Lead August,2020-Dec,2022
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Provide product information, technical support, and troubleshooting assistance to customers via phone, email, and live chat.
- Document customer interactions and update relevant information in CRM software.
- Escalate complex issues to higher-level support or other departments as necessary.
- Meet or exceed customer satisfaction and quality assurance standards.
- Participate in training and development programs to stay up to date with product knowledge and customer service best practices.
Kirimount Real Estate Ltd, Sales Representative, Aug 2019-Aug, 2020
- Conducted market research to identify potential customers and opportunities for growth.
- Developed and executed sales strategies to increase revenue and market share.
- Negotiated contracts and pricing with clients to maximize profitability.
- Managed key accounts and maintained relationships with existing clients.
- Monitored and analyzed sales data to identify trends and opportunities for improvement.
[Bachelor's Degree in Fine Arts (with IT)], [Maseno University], 
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