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Kiambu
Isaac Osuma

Isaac Osuma

Software Development & Customer Service

Technology / Internet

Kiambu

Social

About Isaac Osuma:

I am a full-stack developer with training in PHP, Android, UI/UX, Java Enterprise Application Development, Project Management, SEO Optimization, Cloud Computing, Online Advertising, and Database Management.

I have honed my skills in Java, Linux, HTML, JavaScript, CSS, C, C++, C#, PHP, SQL Server, MySQL, and other programming languages through my certification in Software Engineering and years of practice in the field. I excel in designing and developing scalable, efficient, and secure applications and I'd say I love taking on new challenges.

Previously I was a Customer Service Representative and also a Field Operations Manager with a demonstrated history of working in the e-commerce industry. Skilled in Analytical Skills, Communication, Ethical Decision Making, Interpersonal skills, and Organization skills.

Experience

WORK HISTORY

Jumia Food Kenya - Supermarket Department, ODS Logistics

May 2021 - January 2022

Duties and Responsibilities: 

  • Processed and dispatched an average of 50 customer orders daily, ensuring timely delivery.
  • Addressed customer complaints and inquiries via phone and email, providing accurate product information.
  • Maintained up-to-date records of orders, cancellations, and inventory status.
  • Escalated complex issues for effective resolution.

 

Field Operations Manager

Zingo Connect LLC

November 2019  - June 2020

Duties and Responsibilities: 

  • Recruiting and hiring aggregators.
  • Co-ordinating the Route to market.
  • Resolved customer complaints, guided them, and provided relevant information.
  • Kept and maintained customer databases.
  • Made approved phone calls for staff to various individuals or organizations.

 

Captioner 

REV Captioning and Transcription

May 2019 - March 2021

Duties and Responsibilities: 

  • Ensuring that closed captions and transcriptions are completed on time.
  • Reviewing grammar, punctuation, and spelling before submission.

Education

EDUCATION

Advanced Diploma in Software Engineering

Edulink International College: 2021 - 2023

 

Bachelor of Commerce

University of Nairobi: 2019 - 2020

 

Kenya Certificate of Secondary Education

Kipkeikei High School, Kitale: 2012 - 2015

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