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liz kamau

liz kamau

Experienced Sales and customer service support
Nairobi, Nairobi Area

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About liz kamau:

My name is Kamau Elizabeth .
I am a highly organized and self-driven individual, passionate about developing my career . Possessing more than 5 years of experience of working in diverse positions and I have gained an extensive insight in various fields. And am open to any developing industries to grow as a person and with the company as well. As I continue with my career along the way Ave been able to gain skills like  web research which has enhanced my reading skills also.

Experience

OPTICA LTD: EYEWEAR CONSULTANT/SALES/BRANCH MANAGER 2018 DEC-2022

 Interaction with the clients explaining products and convince client to buy for that to happen good communication and understanding of the product knowledege is important to  know .Following up on 
I also have been given the opportunity to releave customer service where Ave been able to enhance my typing skills, and use of CRM tools

Also i have been give an opportunity to manage team members as their branch manager,where i use to make sure the floor operation is runed smoothly ie maje sure all clients needs are attended to 100% satisfactory,make sure all complains have been resolved,my team members are in full atire ,making sure my team members are fully motivated to begin day to day duties.This positions has been able to enhance my confindence and sharpen my leadership skills,gave me a better understanding on how to handle almost all situations.

EXACTMARKETING EXPERIENCE:BRAND AMBASSADOR 2018 jan-may

As the brand ambassadors were required to go and look for client in the area we were alocated convince them to buy our products and make sales to aquire our given targets.This to be done i had to sharpen my sales tactics to be able to make good sales.

TRUEBLAQ:TEAM LEADER 2017 may-dec

I  ensured my work of place  is set up all our merchandise are in place,posters were visible to all clients, me and my team members were in the correct work attire.
Ensure my team is pushing sales to their level best to hit our target
Made sure the team members have all  product knowledge  to enhance their confidence while explaining products to clients
I gave feedback on the ongoing events with pictures as evidence that there's work flow
Ensured my team was proffesional on the ground ,to eneble the company to maintain good image and trust to co existing clients
Also i made sure am helping the team members to generate sales to aquire daily targets
I made sure good customers service is retained amongst our new and co existing clients

TRUEBLAQ:SALES REPRESENTATIVE

Pushing sales to customers by approaching every customer in the situated work of place
Also explaining product knowledge to new customers and convincing them to buy 
Enhance good relationship with the loyal customers by awarding them with give aways and merchandise
Made sure daily targets are achived and put in report

Education

GRAFFINS COLLEGE-Foundation in tours and travel management

                                  -Consultant in tours and travel mangement

                                  -International business communication

 

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