Services offered
IT Support & Technical Assistance
Troubleshooting hardware, software, and network issues
Installing and configuring computer systems, software, and devices
Resetting passwords, resolving email issues, and handling user queries
Providing first-level and second-level technical support
Supporting remote users (VPN, connectivity, system access)
Maintaining IT assets and documentation
2. Desktop & System Maintenance
System upgrades, patches, antivirus checks, and performance monitoring
Setting up user accounts, permissions, and workstation configurations
Maintaining office computers, printers, and peripherals
Supporting Windows, macOS, Linux, and mobile devices
3. Software & Web Development
(From your SoftwareDev role)
Building and maintaining responsive web applications
Writing, testing, and debugging code
Integrating APIs and databases
Managing Git version control
Optimizing user interfaces and site performance
4. Data & System Administration Support
Managing user access and data resources
Monitoring systems and reporting issues
Documenting procedures, troubleshooting steps, and system configurations
5. Revenue, Admin & Operations Support
(From Mac & More Solutions)
Market research and data analysis
Pricing strategy and demand forecasting
Preparing reports, dashboards, and automated insights
Training staff and supporting cross-functional teams
Vendor and stakeholder coordination
6. Networking & ICT Infrastructure Support
(From KenGen ICT internship)
Basic networking support (Cisco devices, office network setups)
Hardware and software maintenance
Assisting with office IT infrastructure and device configuration
7. Customer Service & Frontline User Support
Handling in-person, phone, email, and chat inquiries
Guiding users through technical solutions
Ensuring smooth client/employee interactions
Strong communication and problem-solving support
Experience
SoftwareDev — Tech Specialist
Mid Level | Nairobi, Kenya
July 2024 – November 2025
Core Responsibilities:
Developed and maintained responsive web applications
Built user-friendly interfaces and optimized website performance
Wrote, tested, and debugged software features and fixes
Integrated APIs, databases, and third-party services
Provided technical support and resolved user issues
Installed and configured software, hardware, and basic network systems
Worked with Git for code management and collaborated with developers
Offered general IT support within the development environment
2. Mac and More Solutions — Education & Technology Specialist
Entry Level | Nairobi, Kenya
March 2024 – June 2024
Core Responsibilities:
Developed and implemented dynamic pricing strategies to maximize revenue
Conducted market research, competitive analysis, and demand forecasting
Optimized pricing and inventory across OTAs, GDS, and direct booking platforms
Prepared reports, dashboards, and automated analytics
Supported decision-making with revenue insights and KPIs
Maintained vendor relationships and monitored platform performance
Trained staff on revenue and technology systems
Collaborated with cross-functional teams on operations and planning
3. KenGen — ICT Officer (Internship & Graduate Trainee)
Nairobi, Kenya
May 2022 – August 2022
Core Responsibilities:
Provided hardware and software maintenance for office systems
Managed user accounts, data access, and IT resources
Assisted with networking tasks and Cisco device maintenance
Supported office IT infrastructure and system configurations
Performed basic programming, coding, and system troubleshooting
Applied different hardware and software tools to create solutions
Worked closely with the IT team to support departmental operations
Education
Bachelor of Science in Computer Science
The Co-operative University of Kenya
Key Knowledge Areas:
Programming (C, C++, Python, JavaScript, Java)
Software development & system design
System security & networking
Application development
Problem-solving & analytical computing
High School Diploma
Kyeni Girls’ High School
Professionals in the same Technology / Internet sector as Linda Mungai
Gideon Kiplagat
Website Developer, Database Administrator
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