Lilian Njoroge

Am pro-active innovative person 

Zetech University                                              June 2022 to date

• Position -Administrator

Roles

• Ensuring that the front desk area is clean and neat at all times.
• Ensuring that Students behave respectfully while in the reception area.
• Complying with existing office rules related to visiting schedules.
• Ensuring that the boardroom is kept clean in preparation for meetings.
• Updating the front office notice board with information regarding students’ welfare
• Providing logistical support before and during departmental meetings 
• Undertaking other specific administrative duties as may be required by the Hod

Administering student attendance on Abno, LMS, and Intelliboard

Generation Kenya                                               June 2018 –April 2021

• Position-Deputy Centre Manager/Sales Trainer Roles
  • Ensured daily opening and closing of the center was timely done so as to ensure that the students were able to attend the program on time.
  • Handled inquiries, complaints and emergencies rose by the employers so as to ensure
  • Kept constant communication with the team members and the
  •  
  • Worked closely with the community mobilizers in marketing upcoming training
  • Oversaw the enrollment of the training schedule at the center that ensured proper training coordination.
  • Promoted and marketed what the program was all about and how it was to be of help to the youth
  • Maintained customer service standards during funders, employers, and stakeholders' visits to the center.
  • Created and maintained relationships with collaborating stakeholders, employers, community-based organizations, and community leaders.
  • Identified various learning institutions and administered surveys on the feasibility study of a new program in IT and digital customer care so as to inform Generation on how, when and where to set them up.
  • Prepared and presented training through online platforms such as the google classroom app
  • Prepared and personalized Generation sessions by reviewing curriculum materials, creating annotated session plans, and integrating stories or examples so as to increase participants learning while being trained
  • Delivered instruction that’s been rigorous, relevant, and appropriate for adult learners thus ensuring proper class organization.
  • Worked hand in hand with my team members in inputting data using Generation’s platform (online technology and materials e.g. attendance tracker and demographic file) for future reference and data tracking
  • Convenient in using the zoom app

EDUCATION BACKGROUND

Maasai Mara University                                 2013-2017

Bachelor of ScienceForestry

Tumutumu Girls’ High School                        2008-2011

Kenya certificate of secondary school

PROFESSIONAL TRAINING

Zetech University                                            October -November 2022

Cyber security 

Generation Kenya                                            June 2017 –July 2017

Financial sales services

Vancom Institute                                             January 2012-May2012

Computer packages and application