Services offered
Service-oriented Business and Information technology professional, with a thorough understanding of demonstrable skills in an integral part of any challenges involving customer service and Debt collection. Trained and experienced Business IT with exposure to accounting receivables. Utilizing both learned and acquired knowledge in Business Information Technology to ensure value-added customer service. Provable problem-solving skills through teamwork and analytical thinking. Committed to learn and work within organization's policies and principles to enhance organization integrity, commitment, creativity, and service delivery.
Experience
Debt Recovery officer, LipaLater Limited, Nairobi, Kenya.
July 2022 to To-date
Duties:
• Arranged for debt repayment and established repayment schedules based on customers' financial situations.
• Investigated payment arrears in debtor portfolios, coding information appropriately to determine subsequent collection process.
• Located and notified customers of delinquent accounts by telephone, mail and in-person visits to solicit payment.
• Notified credit departments, ordered merchandise repossession or service disconnection and turned over account records to attorneys when customers failed to respond to collection attempts.
• Traced delinquent customers to new addresses by inquiring at post offices, telephone companies and credit bureaus.
• Conferred with customers by telephone or in-person to determine reasons for overdue payments and to review terms of sale and credit conditions.
Recorded information about the financial status of customers and status of collection efforts.
• Monitored overdue accounts to track new payments and document continued issues.
Education
• 2016- 2020: South Eastern Kenya University.
Bsc Business Information Technology (BBIT), Second Class Upper Division.
• 2012-2015: Mother of Apostles Seminary- Eldoret.
Kenya Certificate of Secondary Education (KCSE) A-
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