About Kiplagat Erickson:
Currently working as a call Center analyst and before that, I was a call center agent for 2 years.
Experience
Quality Assurance and Training Supervisor - 08/2021 to Date One Acre Fund, Kenya
- Maximized customer engagement and satisfaction by delivering excellent training to agents on new products and services offered to clients.
- Conduct evaluations of agents on a weekly basis to ascertain clients are receiving a world-class custom
- Work with the support team to deliver talking points to contact center agents on a daily basis.
- Prepared a range of written communications, documents, and reports to the senior management.
- Conduct coaching to the struggling agents
- Deliver evaluation feedback on a frequent, consistent, and timely basis to agents
- Continuously up train agents on call handling skills and phone etiquette
- Listen/monitor recorded transaction
Customer Engagement Officer - 06/2019 to 08/2021 One Acre Fund, Kenya
- Professionally receive phone calls or emails from both prospective and current clients as well as One Acre Fund field staff
- Record case details and any actions taken to resolve the case accurately in Customer Engagement’s ticketing system
- Provide clients with information relating to their loan package with One Acre Fund
- Resolve other cases such as phone number changes
- Check to see if the caller or email requester has previously recorded cases
- Handled and quickly resolved customer issues regarding matters such as product sales and customer service problems.
Education
09/2014- 4/2019: Moi University pursued a degree in Bachelor of commerce and business management. (Accounting
Professionals in the same Customer Service / Support sector as Kiplagat Erickson
Other users who are called Kiplagat
Jobs near Kakamega
-
Deputy Manager, Supply Chain
Found in: beBee S2 KE - 1 week ago
Moi Teaching and Referral Hospital Bungoma, Kenya Full timeABOUT THE COMPANY · Moi Teaching and Referral Hospital is committed to providing timely, cost-effective and patient-centred specialized healthcare services; fostering learning and growth through training and research, utilization of new technologies, continuous improvement and pa ...
-
Stock Take Representative
Found in: beBee S2 KE - 1 day ago
KOKO Networks Kakamega, Kenya Full timeABOUT THE COMPANY · This company was formerly known as SmartCook Energy. Last-mile energy networks for Africa's cities. Smarter commerce for urban Africa. Unique rich media delivery platforms. Our mission is to improve life for everyone in Africa's cities. · JOB SUMMARY · We are ...
-
Assistant Manager
Found in: beBee S2 KE - 1 week ago
Kenindia Assurance Company Limited Kakamega, Kenya Full timeABOUT THE COMPANY · The year 1978 proved to be a milestone for the Insurance Sector in the region , Indian Insurance Companies operating in Kenya decided to merge and form a vibrant joint venture with moral and financial support from leading local business elite. The idea became ...