Kenlewis Momanyi
Customer Service / Support
Services offered
I am a motivated information technology professional focused on delivering excellent digital customer service. My goal is to help customers solve their problems quickly and easily through digital channels such as phones, sms, email, chat, and online platforms. I have strong skills in diagnosing and resolving technical issues, and I communicate clearly and kindly with every customer. My training in digital customer service through Generation Kenya’s Digital Customer Service Agent program, has prepared me to support users online, answer their questions, and resolve their concerns efficiently. I am passionate about using my technical knowledge and customer service skills to make sure every customer has a positive experience. I am eager to join a team where I can contribute to high-quality digital customer support and technical skills, build trust with customers, and continue growing in Information Technology and customer service.
Experience
EXPERIENCE ICT Authority
IT Support Attachee
May 2024 - August 2024
Duties
• Provided digital support to users, resolving technical issues via calls, emails, and tickets
• Installed and configured hardware, software, and systems to improve efficiency
• Maintained and monitored network services for stable, secure operations
• Documented support cases, building a knowledge base for recurring issues
• Performed database administration, ensuring data integrity and availability
Exports processing Zones Authority
IT support Attachee
May 2023 - July 2023
Duties
• Analyzed and resolved user technology issues, increasing satisfaction and reducing repeat incidents
• Installed and maintained computer systems, ensuring optimal performance
• Configured and maintained Private Branch Exchange systems for reliable communication
• Set up desktop computers and peripherals, managing secure user accounts
• Administered network operations and managed user data backups solutions
• Managed data backups and disaster recovery, protecting critical organizational data
• Ensured seamless digital communication by configuring and maintaining telephone and network systems
Education
QUALIFICATION AND TRAINING
Generation Kenya
Generation Digital Customer Service Training
Kangemi (June 2025- August 2025)
Kirinyaga University
Bachelor’s degree in information technology
Kutus (September 2021 – September 2025)
Menyenya S.D.A High School
Kenya Certificate for Secondary Education
Nyamira (January 2017 – April 2021)
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