Kelvin Kariuki

I am a punctual and motivated individual who is able to work in a busy environment. I am good time keeper, always willing to learn new skills and able to work independently in a busy environment.

 PROFESSIONALEXPERIENCE

Jan 2020- Feb 2022

LOAN OFFICER AND COLLECTIONS OFFICER AT FOURTHGENERATION CAPITAL LIMITED

Roles:

Loan Officer

• Sales and Marketing: Responsible for creating and executing strategies to acquire and retain customers, as well as building brand awareness to increase loan origination.
• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
• Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
• Complete loan contracts and counsel clients on policies and restrictions
• Maintain and update account records
• Assess customer needs, explore all options and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the underwriting process
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines

Collection Officer

• Generate Revenue: Consistent delivery of monthly disbursement and collection targets. This includes lead generation, customer onboarding and site visit, loan application and collection.
• Customer Service Delivery: Deliver first-rate customer service through consistent follow-up, and customer education
• Know-My-Customer and Due Diligence: As the first point of contact of the business with the customers, conduct proper due diligence and KYC to ensure that the customer is a viable customer in accordance with laid down procedures.
• Relationship management: Work with partnered Loans Officer to serve customers by a relationship management approach, gather intel and create and maintain relationships with market authorities.
• Repayment: In charge of pair’s repayment rate through consistent follow-up, maintaining accurate interactions on company systems, negotiation of repayment schedules, and setting discretionary limits on loan amounts. The Collection Officer uses ‘soft’ (non-intrusive) collection methods to get repayments from the customer.
• Reporting: Document all customer interactions on Merlin from lead generation, customer follow-up and education, Intel on customers or customer market area, and all collection measures taken. Assist in accurate and timely reporting of management Information and market feedback to report on customer preferences, trends and market opportunities.
• Performing such other tasks and duties as the Company may from time to time designate as forming part of this job description

Skills Gained: Sales & Marketing · Microsoft Excel · Microsoft Word · Credit Analysis· Customer Relationship Management (CRM) · Process Improvement · Credit · Communication · Report Writing · High Level of Accuracy · Attention to Detail · Business Relationship Management · Due Diligence· Customer Service·Critical thinking

·Flexibility

2019(Nov-Dec)

TEAM LEADER (RESEARCH ASSISTANTS) AT BASELINE SURVEY-TROCAIRE

Roles:

• Ensuring best practice is followed during community entry
• Ensuring the sampled beneficiaries are interviewed
• Ensuring all enumerators are collecting quality feedback
• Providing daily reports to the researchteam and ensuringthat targets are met
• Participated in Data Collection exercise using Cs Entry Software
• Provide a detailed overallreport on the exercises outlining challenges experienced and the successes

Skills Gained: Computer Literacy· Interpersonal Skills · Commitment towards work· Accuracy · Deadline Oriented · Teamwork · Diligence · Attention to Detail

2019 (July-Sep)

CONTENT SUPERVISOR AT KENYA NATIONAL BUREAUOF STATISTICS DURING 2019 KENYA POPULATION AND HOUSING CENSUS

Roles:

• Training all the enumerators under my supervision
• Ensuring all the materials and equipment required (mobile devices and accessories) for training for the enumerators and enumeration areas under my supervision are in place
• Assigning enumeration areas to the enumerators under my supervision
• Liaising with the villageelders, Assistant Chief or Chief to identifyspecial population groups
• Undertaking census enumeration in the resampled households
• Keeping a registerof enumerators who are assignedto work under me
• Ensuring that everyonein enumeration area has been enumerated
• Submitting all the equipment/ questionnaires to the CountyStatistical Officer
• Preparing daily reports about the enumeration exercise of all the enumeration areas under me for County Statistical Officer
• Checking if the enumerators are conducting the interviews as required by the agency and ensuring all the data is entered correctly in the enumeration area that is under my supervision

Skills Gained: Public Administration · Leadership skills · Teamwork · Decision-Making ·     Time Management · Information Technology · Supervisory Skills · Team Coordination · Data Entry · Conflict Resolution · Diligence · Pre

2016 (Oct-Nov)

INTERNSHIP AT DAIMA SACCO SOCIETY LIMITED

Roles

• Preparing journals
• Front office management.
• Cash reconciliation at the end of every day businessto ensure that the recorded balance of the businessand the recorded balance of the Bank Statement match up
• Writing cheques
• Updating the customers’ accounts data and information.
• Fulfilling tasks set out by supervisor from several department

Skills Gained: Customer Service· Communication ·Teamwork · Ms Word · MsExcel

2013-2018 : Moi University, Bachelor of Arts in Economics

2013: Computer studies

2009-2012 : Kanyuambora High School

                     Scored B Plus