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Kamau Chege

Kamau Chege

SENIOR OPERATIONS, CUSTOMER EXPERIENCE MANAGER

Services provided: Customer Journey Designers , Customer Success , Other Customer Experience & Tech Support , Business Process Optimization Consultants , Strategy Consulting , Customer Onboarding

Customer Service / Support

Nairobi, Nairobi Area
(0)
KSh45,000 / hour
Approximate rate

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About Kamau Chege:

Senior Operations and Customer Experience Manager with 15 years’ experience in Business Operations, Team Leadership & Service Operations. Experienced in developing strategies that have achieved positive NPS scores, improved Client retention as well as well as improved revenue generation. 

Skilled in leading Highly motivated teams, Handling & Managing complaints. Conversant with the latest Operations and customer service digital and technology advancements.  Possesses Excellent Budgeting and Executive Reporting Capabilities. Currently available to new opportunities both locally & internationally.

Experience

Senior Operations and Customer Experience Manager with 15 years’ experience in Business Operations, Team Leadership & Service Operations. Experienced in developing strategies that have achieved positive NPS scores, improved Client retention as well as well as improved revenue generation. 

Skilled in leading Highly motivated teams, Handling & Managing complaints. Conversant with the latest Operations and customer service digital and technology advancements.  Possesses Excellent Budgeting and Executive Reporting Capabilities. Currently available to new opportunities both locally & internationally.

Education

Bachelor's Degree in Linguistics

Strathmore leadership and Management program

Various professional  certifications in Leadership, Management 

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