Judith Pili

To work in a dynamic and challenging environment where I will be able to develop my professional, leadership and communication skills and in the process enhance the organization in terms of profit margin and successTo work in a dynamic and challenging environment where I will be able to develop my professional, leadership and communication skills and in the process enhance the organization in terms of profit margin and success

Jun 2018 – Jun 2020             SGS Kenya Limited – Kenya.

Position                                  Operations Coordinator (Stores).

Duties:            

• Work with business partners to ensure documentation is comprehensive and thorough, taking various viewpoints into account
• Manage inbound communication from the field and Multi-Managers via the Gatekeeper inbox by fielding questions and partnering with business partners to bring any questions / issues to resolution
• Analyzes results and provides recommendations on action items that will impact the business on a consistent basis
• Home Office Gatekeeper for operational and product tasks – balance workload with business needs to maximize productivity
• Oversee & facilitate store repair process
• Communicate updates, status, & action items to Retail Field related to construction
• Coordinate initial inventory delivery with store opening schedules to ensure proper timing of shipment in association with municipal guidelines
• Primary liaison between Store Design and Field with regard to renovations, storage, moves
• Provide 24/After Hours and emergency support to field
• Partner on testing and documentation for all system enhancements / implementations, both on traditional POS and Mobile POS

Aug 2020 – Dec 2021             Oak and Gold – Mombasa, Kenya.

Position                                   Customer Service Representative.

Duties:            

• Build and sustain customer relationships
• Gather, analyse information and evidence from different sources for the benefit of the customers
• Think and plan strategically for the smooth operations
• Problem solving for customers
• Use of generic IT applications to evaluate customer needs
• Promote an organization’s interests and values to clients and stake holders
• Improve and sustain performance in a service delivery organization
• Innovation and continuous development and improvement of Services
• Ensure client and company equipment are adequately maintained
• Ensure security of client and company equipment
• Assist in developing the business of Fleet Cargo tracking with current or new
• clients
• Responsibility for coordinating ECTS operations required by clients

Professional Qualification:

Feb 2005 – Nov2007  Mombasa Polytechnic – Mombasa, Kenya.

Awards                        Certificate in Information Technology

● Operating system and internet operation

● Information process

● Spreadsheet and database processing

● Business system