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Nairobi
JOY KWALIA

JOY KWALIA

Customer service representative

Customer Service / Support

Nairobi, Nairobi Area

Social


About JOY KWALIA:

An enthusiastic and passionate customer service representative with over 1 year experience in
providing excellent customer service with exceptional problem solving skills.Consistently hitting
key performance indicators by proactively following up leads and opportunities.Delivering
exceptional results and flourishes in fast-paced,dynamic environments. Navigates high-stress
situations and achieves goals on time and under budget with a track record of delivering
positive customer experiences exceeding expectations and an adaptive communicator with
rapport-building skills and problem-solving mindset. Enjoys a challenging environment,working
to achieve company targets and success.Efficient customer service team member devoted to
maximizing customer satisfaction with exceptional service and support. Knowledgeable about
industry standards with strong skill in retaining product and service information to provide
effective issue resolution and Skilled in promoting sales to increase revenue while addressing
diverse issues.

Experience

An enthusiastic and passionate customer service representative with over 1 year experience in
providing excellent customer service with exceptional problem solving skills.Consistently hitting
key performance indicators by proactively following up leads and opportunities.Delivering
exceptional results and flourishes in fast-paced,dynamic environments. Navigates high-stress
situations and achieves goals on time and under budget with a track record of delivering
positive customer experiences exceeding expectations and an adaptive communicator with
rapport-building skills and problem-solving mindset. Enjoys a challenging environment,working
to achieve company targets and success.Efficient customer service team member devoted to
maximizing customer satisfaction with exceptional service and support. Knowledgeable about
industry standards with strong skill in retaining product and service information to provide
effective issue resolution and Skilled in promoting sales to increase revenue while addressing
diverse issues.

Education

Marketing From university of illinliois/cousera

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