JOSIAH NG'ASIA

Team Leader Safaricom | Kitale, Kenya
Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Developed open and professional relationships with team members to facilitate effective issue resolution.
Trained and supervised team to deliver on store sales targets.
Planned employee workloads and delegated | Kitale, Kenya
Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
Developed open and professional relationships with team members to facilitate effective issue resolution.
Trained and supervised team to deliver on store sales targets.
Planned employee workloads and delegated.

Customer Service Representative Branded Communication | ELDORET , Kenya
Built rapport with customers through courteous and professional communications.
Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
Monitored customer surveys and feedback to develop corrective actions for service-related issues.

SAFARICOM BRAND AMBASSADOR
Safaricom , KITALE, TRANSNZOIA
Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Upheld high standards of customer service by promoting and upselling new products and services.
Exceeded targets by building, directing and motivating high-performing sales team.
Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.

CUSTOMER CARE REPRESENTATIVE  AT JAYDEN LIMITED NAKURU 

Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging of products.
Managed multi-line phone system with over 20 incoming calls each day, directing individuals to desired personnel and providing general information about the operations.
Learned all required tasks quickly to maximize performance.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Maintained work structure by updating job requirements and job descriptions for all positions.
Developed strong cooperative relationships with coworkers and managers.
 

EDUCATION 
BACHELO  O  EDUCATION ART'S
MOI UNIVERSITY - ELDORET

CERTIFICATE IN COMPUTER EDUCATION 
BEAM INTERNATIONAL COLLEGE - NAIROBI

CERTIFICAT IN SALE'  AND MARKETING EDUCATION 
BEAM INTERNATIONAL COLLEGE - NAIROBI

CERTIFICATE IN TRANSCRIPTION AND VIRTUAL SKILLS 

AJIRA DIGITAL MEDIA KENYA