Joshua Mbaluka

 Am honest hard-working and self -motivated cashier with over 2 years of experience in providing excellent customer service, maintaining inventory and handling daily accounts. Proactively using my knowledge and expertise to effectively fill the cashier role in your store. Known for my strong work ethics and ability to process many outgoing tasks while always maintaining a calm presence and ability to prioritize well under pressure

RUBIS ENERGY KENYA PLC 
           Cashier, June. 2020- Present
Manage transactions with customers using cash registers
Open and close the registers, assisting in training of 3 new cashiers, monitoring cash limits and ensuring quality customer services at all times
Maintain thorough knowledge of store merchandise, and  responsible for selling in store credit cards
Calculate total payments received during a period of time ,and reconcile with the total sales
Responsible for solving customer complaints and providing information regarding products
        TUSKER MATTRESSES LTD
           Cashier, Nov. 2019- May.2020    
Solve billing problems and handled customer inquiries
Responsible for balanced cash draw at close of the shift
Responsible for back up inventory ordering and shelf stocking
Implemented new customer service strategies successfully, increasing customer satisfaction by 30% in 6 months
Operate POS cash register, handling 120 transactions on average daily, and count money in cash drawers to ensure the amount is correct
        CHOPPIES ENTERPRISES KENYA LTD
             Customer Service Ambassador, Jan 2018 – Nov 2019
Addressed customer needs in a friendly and professional manner
Developed inventory management worksheet
Assisted customers in locating the products and merchandise they needed
Managed cash payments and credit cards
Issued receipts ,refunds, change and tickets
Provided excellent customer service through first contact with patrons ,including greeting and solving conflicts
Ensured compliance of established standards and procedures of shop management

2013-2016: IELANTHI SECONDARY SCHOOL          KENYA CERTIFICATE OF SECONDARY EDUCATION       Attained D+
2004-2012: MWATUNGO PRIMARY SCHOOL          KENYACERTIFICATE OF PRIMARY EDUCATION          Attained B