Joan Ndungu

Human Resources Generalist with 6+ years of experience assisting with and fulfilling organization
staffing needs and requirements. A proven track record of using my excellent personal, communication
and organization skills to lead and improve HR departments, recruit excellent personnel, and improve
department efficiencies. Team player with excellent communication skills, high quality of work, driven
and highly self-motivated. Strong negotiating skills and business acumen and able to work
independently.

JULY 2019 – PRESENT
Human Resources Manager/Mahitaji Enterprises Ltd, Ruaraka Road
Review, update, and revise health and safety, annual leave, and other human resources policies to
ensure compliance with Employment Act 2007 and labour regulations. By creating and maintaining a
positive and responsive work environment, raised employee retention rates by over 5% to achieve a
greater than 90% employee retention over a 1-year period. Implemented staff engagement activities
that helped enhanced productivity through better interactions with all-staff employees. Streamlined
recruitment process to successfully increase minority recruitment. Engaged with outsourced agency
companies to ensure that they complied with the agreed terms to ensure 90% of the casual workers are
in attendance to improve efficiency by 95%.

JANUARY 2018 – JUNE 2019
Human Resources and Customer Service Champion/Survo General Works Ltd, Mombasa Rd
Established a Performance Incentive Management Scheme (PIMS) to motivate staff and teamwork
through a consistent reward system (employee of the month). Coordinated HR projects, meetings and
seminars to ensure 80% staff efficiency while dealing with customers. Review customer guidelines to
ensure 90% staff retention and satisfaction through questionnaires, feedback and company surveys.
Ensured all administration and HR quires were addressed and followed for monthly/yearly reports.
Maintained and updates all staff documentation, company polies, government procedures, circulars
and correspondence to ensure their relevance in the day to day running of the Company.

APRIL 2017 – AUGUST 2017
Human Resources Manager/Professional Clean Care Ltd, Mombasa Rd
Facilitated recruitment and staff vacancies of around 100 employees to ensure few gaps and selections
of qualifies staff. Mediated between the company and employees in any circumstances especially new
contracts. Handled staff problems as directed by Company policy to avoid any problems by training
staff to work against discrimination or sexual harassment. Encouraged staff to join unions to motivate
and improve their work. Visted customer sites to ensure health and safety procedures, customer
protocols and guidelines were being followed to retain 97% satisfaction.

JANUARY 2013 – MARCH 2017
Human Resource Officer/eManage Africa Ltd, Mombasa Rd
Spearheaded individual and organization development through identifying training needs and career
expectations, conduct needs assessments & skills/knowledge gap analysis, recommend training
programs, organize and conduct trainings and seminars. Advise managers on organizational policy
matters such as equal employment opportunity and sexual harassment, and recommend needed
changes. Provide current and prospective employees with information about policies, job duties,
working conditions, wages, and opportunities for promotion and employee benefits. Manage and
implement adequate employee and workplace safety, wellness and health, staff welfare issues and

employee guidance and counseling. Recruit (for the various departments) the right people on the right
jobs in order to meet organizational objective.

2010-2012
Diploma in Human Resource Management/ Daystar University.
 

2013-2015
Bachelor of Business Administration and Management/Daystar University.
 

ONGOING
Masters in Communication-Corporate /Daystar University.