Jesica Murunga

-Warmly welcomed 20+ customers per shift into the store, offered advice on products and assisted with finding merchandise.

-Regularly ensured all shelves and displays were properly coordinated, stocked in a neat fashion for better inventory control and customer access.

-Diligently handled transactions to include POS, credit, cash, exchange /returns to ensure accuracy of both cash flow and customer orders.

-Build rapport with customers and provide them with high quality service while anticipating their needs and wants to ensure customer satisfaction.

-Proactively kept abreast of the products and services to include the latest offering & sales, to allow for each customer to get the best value on their money.

-Have experience serving 50-100 customers per day.

-Helped both new and tenured colleagues in maneuvering the system and building their job knowledge.

-Excellent typing skills with a speed of 30-50 words per minute.

-Handled 40+ calls with great time management, efficiency and customer satisfaction.

-Used Microsoft Excel to develop inventory tracking spreadsheets.

2019- PRESENT        ST PAULS UNIVERSITY (BACHELOR OF COMMERCE)

2017-2018                 LEADERSHIP CERTIFICATE COURSE

2016-2016                 KAG EAST UNIVERSITY (COMPUTER APPLICATION)

 2012-2015                HURUMA GIRLS HIGH SCHOOL