Jesica Murunga
Customer Service / Support
Services offered
Professional and diligent customer service representative agent with a truck record of delivering excellent customer experience. With five years of experience in the automotive industry, I have amassed a wealth of experience across customer service, marketing, sales, business operations and functions. My dedication to service keeps me going knowing I’m serving both the company and my customers to their satisfaction.
Experience
-Warmly welcomed 20+ customers per shift into the store, offered advice on products and assisted with finding merchandise.
-Regularly ensured all shelves and displays were properly coordinated, stocked in a neat fashion for better inventory control and customer access.
-Diligently handled transactions to include POS, credit, cash, exchange /returns to ensure accuracy of both cash flow and customer orders.
-Build rapport with customers and provide them with high quality service while anticipating their needs and wants to ensure customer satisfaction.
-Proactively kept abreast of the products and services to include the latest offering & sales, to allow for each customer to get the best value on their money.
-Have experience serving 50-100 customers per day.
-Helped both new and tenured colleagues in maneuvering the system and building their job knowledge.
-Excellent typing skills with a speed of 30-50 words per minute.
-Handled 40+ calls with great time management, efficiency and customer satisfaction.
-Used Microsoft Excel to develop inventory tracking spreadsheets.
Education
2019- PRESENT ST PAULS UNIVERSITY (BACHELOR OF COMMERCE)
2017-2018 LEADERSHIP CERTIFICATE COURSE
2016-2016 KAG EAST UNIVERSITY (COMPUTER APPLICATION)
2012-2015 HURUMA GIRLS HIGH SCHOOL
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