Jane Stephen

I am Jane Njoki and recently came across your wanted ad where you stated that you were seeking to fill a 
housekeeping position. I have been actively searching for a role that would allow me to put my housekeeping 
skills to good use. I have thoroughly enjoyed working in hotel environments and have found them to be an 
excellent fit for my strengths in the past. I am organized, efficient and experienced.
Over the course of my working experience, I have been employed in three different hotel settings. All of them 
were slightly different in what they dealt with, but my adaptability allowed me to get in the swing of new 
routines and to learn new housekeeping procedures quickly. In the past, I have been in charge of carpet 
cleaning, sweeping, deep cleaning, mopping, window treatment cleaning, vacuuming, dusting, bathroom and 
bedroom cleaning and furniture polishing

OCTOBER 2015-MARCH 2016; WESTWOOD HOTEL 
MAY 4 2016- DECEMBER 2018 THE FAIRMONT NORFOLK HOTEL — Housekeeper/ 
Room coordinator/Public Area 
DUTIES 
• Maintained excellent and thorough housekeeping records. 
• Worked closely with management to ensure household goals were reached. 
• Completed daily cleaning tasks, including sweeping, mopping and waxing floors, polishing silverware, 
cleaning surfaces and dusting. 
• Vacuuming, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. 
• Maintained list of rooms supplies. 
• Assigned daily tasks as needed.Scheduled regular linen and drape changing and cleaning. 
• Making sure the cleaning tasks are carried out well. administrative duties. 
• Prepare paperwork such as drafting budget reports, maintaining staff records, assigning cleaning tasks 
and taking inventories. Converse well with front office administration for rooms available and client 
needs. 
JANUARY 2019 – May 2021 BLUESKY HOLDINGS
POSITION: RECEPTIONIST/ CYBER ATTENDANT DUTIES:
• Greet and welcome guests in person and on phone; answer and direct inquiries to designated 
department. 
• Manage Internet browsing and computer usage 
• Scanning, Typing and Printing of documents 
• Keeping daily records 
• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. 
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. 
• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders 
and evaluating new products. 
• Manage front office reception area by cleaning and organizing desk and visitor Lobby. 
2021 JUNE–JUNE 2022 LA DESSUS BARBERSHOP & SPA GALAXY RESORT AND LOUNGE
POSITION: RECEPTIONIST DUTIES:
• Greeting of all guests 
• answering phone calls 
• assisting guests with questions regarding barbershop and spa services and products 
• booking all appointments 
• checking the guest into the computer system and charging for services performed.
•Recording of all services done 
JUNE 2023 – TO DATE: HENNESSIS HOTEL
Position: ROOM ATTENDANT
• Maintained excellent and thorough housekeeping records. 
• Worked closely with management to ensure household goals were reached.
• Completed daily cleaning tasks, including sweeping, mopping and waxing floors, polishing silverware, 
cleaning surfaces and dusting. 
• Vacuuming, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. 
• Maintained list of rooms supplies. 
• Assigned daily tasks as needed. 
 

EDUCATION
1997-2004 : VICKMERRY JUNIOR ACADEMY 
Attained : Kenya Certificate of Primary Education (K.C.P.E)

2005-2006 : NGARARIA GIRLS SECONDARY SCHOOL 
2007-2009 : ALL SAINT ACADEMY SCHOOL 
Attained : Kenya Certificate of Secondary Education (K.C.S.E) 
PROFESSIONAL EDUCATION 
Oct 2014- Sept 2015: UNITY COLLEGE OF PROFESSIONAL STUDIES 
Attained : Certificate in Hotel and Catering Management 
: Certificate in Deutsch A1