Jane Stephen

OCTOBER 2015-MARCH 2016; WESTWOOD HOTEL 
MAY 4 2016- DECEMBER 2018 THE FAIRMONT NORFOLK HOTEL — Housekeeper/ 
Room coordinator/Public Area 
DUTIES 
• Maintained excellent and thorough housekeeping records. 
• Worked closely with management to ensure household goals were reached. 
• Completed daily cleaning tasks, including sweeping, mopping and waxing floors, polishing silverware, 
cleaning surfaces and dusting. 
• Vacuuming, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. 
• Maintained list of rooms supplies. 
• Assigned daily tasks as needed.Scheduled regular linen and drape changing and cleaning. 
• Making sure the cleaning tasks are carried out well. administrative duties. 
• Prepare paperwork such as drafting budget reports, maintaining staff records, assigning cleaning tasks 
and taking inventories. Converse well with front office administration for rooms available and client 
needs. 
JANUARY 2019 – May 2021 BLUESKY HOLDINGS
POSITION: RECEPTIONIST/ CYBER ATTENDANT DUTIES:
• Greet and welcome guests in person and on phone; answer and direct inquiries to designated 
department. 
• Manage Internet browsing and computer usage 
• Scanning, Typing and Printing of documents 
• Keeping daily records 
• Maintain log books, including sign-in/out logs, front desk expenditures, and calls received. 
• Pick up and sort daily incoming correspondence and deliver sorted mail to addressees. 
• Develop and utilize effective filing and retrieval systems, and maintain office supplies by placing orders 
and evaluating new products. 
• Manage front office reception area by cleaning and organizing desk and visitor Lobby. 
2021 JUNE–JUNE 2022 LA DESSUS BARBERSHOP & SPA GALAXY RESORT AND LOUNGE
POSITION: RECEPTIONIST DUTIES:
• Greeting of all guests 
• answering phone calls 
• assisting guests with questions regarding barbershop and spa services and products 
• booking all appointments 
• checking the guest into the computer system and charging for services performed.
•Recording of all services done 
JUNE 2023 – TO DATE: HENNESSIS HOTEL
Position: ROOM ATTENDANT
• Maintained excellent and thorough housekeeping records. 
• Worked closely with management to ensure household goals were reached.
• Completed daily cleaning tasks, including sweeping, mopping and waxing floors, polishing silverware, 
cleaning surfaces and dusting. 
• Vacuuming, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. 
• Maintained list of rooms supplies. 
• Assigned daily tasks as needed. 
 

EDUCATION
1997-2004 : VICKMERRY JUNIOR ACADEMY 
Attained : Kenya Certificate of Primary Education (K.C.P.E)

2005-2006 : NGARARIA GIRLS SECONDARY SCHOOL 
2007-2009 : ALL SAINT ACADEMY SCHOOL 
Attained : Kenya Certificate of Secondary Education (K.C.S.E) 
PROFESSIONAL EDUCATION 
Oct 2014- Sept 2015: UNITY COLLEGE OF PROFESSIONAL STUDIES 
Attained : Certificate in Hotel and Catering Management 
: Certificate in Deutsch A1