Jane Ngigi

As a highly competent Relationship Officer , I would bring a dedicated, reliable, and driven attitude to this role.       
In my current position, I maintain an exceedingly functional work environment while delivering exceptional customer service for Equity Bank (Kenya) Limited . I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and I am adept at prioritizing multiple ongoing  
projects.       
Additionally, I am adept at:       
• Consulting with customers to evaluate their needs, determine best services, and suggest additional services that may be of interest Exceeding quotas for calls taken, upgrades processed, and applications completed.       
Maintaining up to date knowledge of services, procedures, and regulations to ensure accurate and effective service.       
• Cross-training in order to assist other departments or in other roles as needed.   I am a selfstarter and excel at handling customer inquiries, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a part of the team at HSC Africa, I hope to bring firstrate customer service to your clients and support your business goals.       

 

Bachelor's Degree, Second Class Upper  -Bsc.Strategic Management : Jommo Kenyatta University of Agriculture and Technology.