Ivan Kibirige
Services provided: Content Moderation , Customer Service Representatives
About Ivan Kibirige:
Detail-oriented and experienced content moderator with over a three-year strong track record of ensuring compliance with community guidelines and policies familiar with relevant laws such as GDPR, COPPA, and the Digital Millennium Copyright Act. Skilled in identifying and removing inappropriate content and handling sensitive topics with tact and discretion. Three years of team administration and an expert understanding of the customer service sector. Fluent in English and Luganda with basic knowledge of Swahili languages.
Experience
Senior Content Moderator at Samasource - Nairobi, Kenya
Duration: January 2020 - January 2022
Responsibilities: Reviewed, labeled, verified, and worked on reported posts, and unblocked accounts based on policy guidelines for user-generated content. Helped identify policy gaps and address harmful content such as child exploitation, fraud, violent extremism, hate speech, and adult sexual exploitation.
Team Leader/Registration Assistant at National Information and Registration Authority (NIRA) - Kampala
Duration: January 2018 - May 2018
Responsibilities: Assisted in the registration of Ugandan citizens aged 16 and above for national identification cards. Offered guidance on form filling and requirements, approved registration documents, and issued national ID cards.
Customer Care Agent at ISON BPO - Kampala
Duration: February 2013 - June 2015
Responsibilities: Provided excellent customer service, increasing customer return rates. Maintained product and service knowledge, handled inquiries and incoming calls, and cross-sold company products and services. Cross-trained and provided backup for the customer service team leader.
Skills:
Content Moderation
Community Management
Customer Service
Social Media
Leadership and Management
Education:
Bachelor of Arts in Education
Hobbies:
Watching football, cooking, playing digital video games, and traveling.
Education
Bachelor of Arts in Education
Professionals offering similar services to those of Ivan Kibirige
Professionals in the same Customer Service / Support sector as Ivan Kibirige
Professionales offering Content Moderation services
Professionales offering Customer Service Representatives services
Professionals from different sectors near Nairobi, Nairobi Area
Other users who are called Ivan
Jobs near Nairobi, Nairobi Area
-
ChildFund International Nairobi, Kenya Full timeABOUT THE COMPANY · Worldwide, 570 million children live in extreme poverty, vulnerable to many factors that threaten their well-being. Children need protection, support and care at each stage of childhood to stay safe, healthy, learning and on track to achieve their potential. C ...
-
Project Facilitator, Kenya IDRC Project at
6 hours ago
Ripple Effect Nairobi, Kenya Full timeOur proven approach brings smallholder farmers together to learn new skills and share knowledge so they can improve their livelihoods and thrive. Farmers working alongside Ripple Effect learn more, grow more and sell more. · Summary · The Project Facilitator is responsible for ef ...
-
Service Center Associate- Nyeri at
3 days ago
SunCulture Kenya Ltd Nairobi, Kenya Full timeAbout the Role · Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales ...