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Nairobi
Ivan Kibirige

Ivan Kibirige

Senior Content Moderator/ Trust and safety

Customer Service / Support

Nairobi, Nairobi Area

Social

Services offered

Detail-oriented and experienced content moderator with over a three-year strong track record of ensuring compliance with community guidelines and policies familiar with relevant laws such as GDPR, COPPA, and the Digital Millennium Copyright Act. Skilled in identifying and removing inappropriate content and handling sensitive topics with tact and discretion. Three years of team administration and an expert understanding of the customer service sector. Fluent in English and Luganda with basic knowledge of Swahili languages.

Customer service
Content moderator
Approximate rate: USD$ 15 per hour

Experience

Senior Content Moderator at Samasource - Nairobi, Kenya

Duration: January 2020 - January 2022
Responsibilities: Reviewed, labeled, verified, and worked on reported posts, and unblocked accounts based on policy guidelines for user-generated content. Helped identify policy gaps and address harmful content such as child exploitation, fraud, violent extremism, hate speech, and adult sexual exploitation.
Team Leader/Registration Assistant at National Information and Registration Authority (NIRA) - Kampala

Duration: January 2018 - May 2018
Responsibilities: Assisted in the registration of Ugandan citizens aged 16 and above for national identification cards. Offered guidance on form filling and requirements, approved registration documents, and issued national ID cards.
Customer Care Agent at ISON BPO - Kampala

Duration: February 2013 - June 2015
Responsibilities: Provided excellent customer service, increasing customer return rates. Maintained product and service knowledge, handled inquiries and incoming calls, and cross-sold company products and services. Cross-trained and provided backup for the customer service team leader.
Skills:

Content Moderation
Community Management
Customer Service
Social Media
Leadership and Management

Education:

Bachelor of Arts in Education

Hobbies:
Watching football, cooking, playing digital video games, and traveling.

 

Education

Bachelor of Arts in Education

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