IRENE MOKEIRA

Looking for a versatile and customer-focused professional to elevate your company's customer service experience while ensuring smooth administrative operations? Look no further! I would vouch for myself as an exceptional Customer Service Representative and Administration Expert. With a unique blend of impeccable communication skills, a knack for problem-solving, and a meticulous approach to administrative tasks,  I am poised to deliver extraordinary results. From providing top-notch assistance to resolving complex customer issues with a smile, to efficiently managing administrative duties, I am a  professional who will go above and beyond to ensure customer satisfaction and streamline your organization's operations. Welcome aboard an individual who embodies excellence in both customer service and administrative expertise, promising to bring immense value to your team.

MAJOREL KENYA, CUSTOMER SERVICE REPRESENTATIVE
/DATA ENTRY EXPERT
July 2021 – present | NAIROBI, KENYA
Handling customer contacts, including responding to incoming
phone calls and written correspondence.
Delivering service excellence by efficient problem-solving and
positively reacting to customer situations in a professional,
polite, and clear manner
Meeting standards in volume, quality, performance &
attendance.
Fully investigating the Customer’s requirements using specific
systems and procedures.
Understanding and resolving the customer request, or creating &
agreeing on action plans to lead to resolution.
Accurate logging of all contacts and following up on action
plans using a case management system.
Where necessary liaising with business partners – i.e. Dealers,
Field Managers, and internal departments to develop service
request resolutions & action plans.
Escalating issues to the Team Leader, ensuring the group
maintains professionalism at all times whilst working within
strict service level criteria.
Performing other related duties, as assigned, flexibility towards
work.
Ensuring compliance with company regulations with regard to
Data Security and Protection Standards.
 

MMC Asafo- Safaricom PLC, ADMINISTRATIVE CLERK
June 2019 – February 2020 | NAIROBI, KENYA
Offered administrative support to managers, ensuring the
the smooth running of the project.
Answered calls and responded to emails efficiently, recording
accurate messages and swiftly following up on inquiries.
Maintained manual and electronic filling and information
systems, ensuring ready and available data systems.
Produced statistical analysis and reporting using Excel.
Handled office activities including, data entry and database
auditing, thus maintaining smooth operations.
Coordinated meeting rooms and agendas.
Greeted visitors ensuring they felt welcome, and recorded personal
information, and directed them to the appropriate departments
with professionalism.
Forwarded letters, packages, and other incoming
correspondence to staff and departments without delay.
 

WELKAN 48 SACCO, ACCOUNTS CLERK

February 2016 – June 2019 | NAIROBI, KENYA

•Collecting all daily contributions from vehicle drivers and
shares from the field
•Writing receipts to vehicle owners and ensuring that all the
daily contributions are recorded
•Ensuring that all cash balances are well maintained by using
the cheque register
•Preparing quarterly budget with assistance from the budget
committee
•Carefully recording all written and drawn cheques
•Handling the petty cash book and recording all expenses and
incomes
•Maintaining adequate liquidity reserves in accordance with
rules and regulations
•Providing periodic reports to the finance committee on the
affair of cash balances
•Ensuring that all cash transactions involving the Sacco
expenditure is authorized properly
•Handling society members' complaints and forwarding them
to the relevant committees

BACHELOR OF COMMERCE, KISII UNIVERSITY
September 2012 – December 2015 | KISII, KENYA
Specializing in Finance and Banking
KENYA CERTIFICATE OF SECONDARY EDUCATION,
TALA GIRLS HIGH SCHOOL
2008 – 2011 | NAIROBI, KENYA
KENYA CERTIFICATE OF PRIMARY EDUCATION,
IMARA PRIMARY SCHOOL
2003 – 2007 | NAIROBI, KENYA