Irene Kadhure

Dedicated and customer-centric professional with a proven track record of delivering exceptional customer service and building strong client relationships. Highly skilled in understanding client needs, resolving issues, and exceeding expectations. Known for effective communication, problem-solving, and a commitment to ensuring client satisfaction.

Key Skills:

Customer Service Excellence
Client Relationship Building
Problem Resolution
Effective Communication
Conflict Resolution
Empathy and Active Listening
Product/Service Knowledge
Time Management
Cross-Functional Collaboration
Data Analysis and Reporting

Provided top-tier customer service to clients by addressing inquiries, resolving issues, and offering product/service information.
Built and nurtured strong client relationships through regular communication, ensuring a deep understanding of their needs and preferences.
Acted as a liaison between clients and various internal departments to facilitate solutions and ensure timely responses to inquiries.
Successfully handled and resolved escalated client concerns and disputes, consistently exceeding client satisfaction goals.
Conducted client surveys and gathered feedback to identify areas for improvement and implement necessary changes.
Developed and maintained detailed client profiles and records to ensure personalized and efficient service.
Collaborated with the sales team to identify upsell and cross-sell opportunities, contributing to increased revenue.

Education:

Bachelors Degree in Journalism and media studies with a bias in Public Relations at University of Nairobi, Graduated in 2011.

Professional Affiliations:

Attendee of customer service and client relations conferences and seminars to stay updated with industry best practices.

Languages:
Fluent in English and Swahili.