Hope Zighe

A keen to detail and results oriented professional with experience in benefits and pension administration. With an educational background in Commerce (Finance Option) and 2 years of experience in working with benefits schemes, I have acquired comprehensive knowledge and experience in implementing productive scheme administration that are key in ensuring schemes operate effectively and meet performance, quality and customer care targets. A summary of my skills include; revenue operations, customer relationship management, compliance and benefits management. I am confident of my ability to deliver in the role and contribute to the improvement and proper running of systems and structures in an organization.

18th February 2022 to date
Kenya Orient Life Assurance Ltd
Designation: Pension Administrator
Reporting to: Head of Life and Pensions
Roles:
 Maintaining and updating membership’s records into the system and file records.
 Preparation for audit data and member balances and movement for corporate schemes and individuals
personal scheme umbrella for audited purposes as they fall due.
 Presentation of Scheme Administration report on quarterly meetings and Minutes writing on meetings
held by Board of trustees of the Schemes.
 Preparing of policy documents on all application forms filled by members i.e. Application forms and
Nomination of Beneficiary.
 Booking Training for trustees of the corporate schemes under TDPK trainings as the RBA Regulations.
 manage and protect the relationship between the company and its most important clients to maintain
a conducive relationship with clients i.e. through Client Visits
 Preparing quarterly reports in regard to member movement, contributions and quarterly returns for
schemes as they fall due.
 Liaising with clients regarding contribution schedule and uploading the schedules into the system on a
monthly basis as the fall due.
 Management of compliance with requirements of regulators for pension scheme, i.e. the Retirement
Benefits Authority, the Kenya Revenue Authority, Investment Policy Statement.
 Facilitating Member Education to Corporate occupational Schemes clients and also
 paying clients visit to clients and answering any queries regarding pensions and
any new changes in the pension industry.
 AGM meetings Presentation of the administration report for the financial years any changes coming
along with pension’s law.
 Raising the withdrawal requisition to fund manager and the custodian for payments.
 Correspondence on e-mail to clients and corporate based on queries concerning pension’s services.
 Review and amendment of Trust Deed Rules for potential and existing corporate
Schemes in line with the new changes in the pension industry.
 Preparations and review of Administration agreements to new and existing clients.
 Preparations of trustee paper on death cases and Ill health cases for review and approval by trustees.
 Clients Visits to Individual members and corporate clients of the scheme by taking them through pension
need to know basic and any changes coming along in the pension industry.
 Valuations and approval of benefits for defined contribution and defined benefits.
 Maintenance of member nomination of beneficiaries’ records.
 Validation of contributions to the clients’ occupational personal pension schemes.
 Distribution of net investment income to members accounts upon Audit being completed.
 Preparation and sending of Audited member benefits statements to members.
 Computations of benefits, sending discharge forms to trustees for signing and payment of benefits for
members as they fall due for members.
 Maintenance of pension’s payroll for disbursement of monthly and quarterly pensions.
 Maintaining records of exits and payments made at withdrawal to members.
 Answering clients’ enquiries on matters related to retirements benefits.

4th November 2019 to 18th February 2022
Britam Group of Companies under Life assurance.
Working as a pension administrator.
Responsibilities
Client Relations:
 Presentation of Scheme Administration report on quarterly meetings and Minutes writing on meetings held by Board of trustees of the Schemes.
 Preparing of policy documents on all application forms filled by members i.e. Application forms and
Nomination of Beneficiary.
 manage and protect the relationship between the company and its most important clients to maintain a
conducive relationship with clients.
 Preparing quarterly reports in regard to member movement, contributions and quarterly returns for
schemes as they fall due.
 Liaising with clients regarding contribution schedule and uploading the schedules into the
system on a monthly basis as the fall due.
 AGM meetings Presentation of the administration report for the financial years and any
changes coming along with pension’s law.
 Raising the withdrawal requisition to fund manager and the custodian for payments.
 Correspondence on e-mail to clients and corporate based on queries concerning pension’s
services.
 Preparations of trustee paper on death cases and Ill health cases for review and approval by
trustees.
 Maintenance of member nomination of beneficiaries’ records.
 Validation of contributions to the clients’ occupational personal pension schemes.
 Computations of benefits, sending discharge forms to trustees for signing and payment of
benefits for members as they fall due for members.
 Maintenance of pension’s payroll for disbursement of monthly and quarterly pensions.
 Maintaining records of exits and payments made at withdrawal to members.
 Answering clients’ enquiries on matters related to retirements benefits.
 Management of compliance with requirements of regulators for pension scheme, i.e. the
Retirement Benefits Authority, the Kenya Revenue Authority, Investment Policy Statement.
Benefits Administration
 Month-to-month follow-up for contribution schedules and arrears preferably to be shared
in soft copy through the client Facilitating a program for Additional Voluntary Contributions
for Occupational Schemes through member education
 Putting together a sustainable contributions campaign for the Individual Retirement Plans
within the pension under my portfolio
 Ensuring that there is conversion of cash remittances to non-cash based remittances (over
the counter deposits and standing orders converted to DDA and or Mpesa)
 Following up for missing transfer-in worksheets as advised by the Administration Team
from respective external Administrators.

Revenue Operations
 Analyzing schedules, advising of receipts, allocating and posting of contributions.
 Proper bank and system reconciliation to clear past and previous suspense.
 Preparation of daily suspense report to the management.
 Use of the ERP system to manage work duties.
 Use of CRM to ensure client satisfaction.

May 2019- November2019: Attachment at National Social Security Fund (Voi Branch)
Responsibilities:
Registration
 Registration of Member(voluntary)
 Registration of employees
 Registration of Employer
 Issuing of employer certificate.
 Retrieving of Duplicate Membership Card
 Amendments of Member Accounts
 Compiling of Daily Reports.
Benefits
 Learnt about the benefits which are withdrawal benefit, age benefit, invalidity benefit,
emigrant benefit, survivors benefit and the funeral grant.
 Collecting of the required documents, arranging them in order and filling them, Capture he
claim in the system and dispatch them to CVS and BRU.
 Benefit monitoring and to know the status of the claim through work plan (member’s
ledger) and benefit payment ledger
 Issuance of employer and member statement.Stores
 Updating of stock ledger and stock control card and bin cards.
 Receiving of goods and keeping records in the Counter Receipt Voucher (SF 13)
 Issuing of goods and keeping records in the Counter requisition and issuance Voucher (SF11)
 Stock taking in order to know the stock re-order level.
Registry
 File opening, file retrieval, dispatch and postage of the files and letters
 Custodian of office files and all other relevant documents
 Doing task assigned by the Branch Manager. Compliance
 Registering employers to e-service, activating them, uploading of returns and training employers on how to submit returns using e-service. Registering and activating members to the e-services to allow them to access their statement of account.
 Issuing of schedules.
 Collection of contribution-field visit to employer premises
 Making of work plans, issuing of inspection notice, going for field visits and inspection and having the inspection result. 

Drafting and issuing of demand letters Drafting the PESTLE and SWOT analysis of the branch.
 Assisting in auditing process and audit queries.

Finance/Accounts
 Receipting and issuing of serialized receipts.
 Banking of cheques and cash of the previous day Compiling daily report
 Generating error report and suspense clearance.
 Supplier evaluation/appraisal.
 Using the System Application Program(SAP) to: -
• Generating of Local Purchase Order(LPO)
• Stock control which consist receiving goods for control and issuing of goods so as to monitor the
movement of goods• Monitoring the cash flow (operating of cash)
• Posting of vendors which includes supplier of goods and services being paid through the system.
• Using SAP for reconciliation purposes (cash books and bank statements) and assisting in auditing
process and audit queries.

Certified Pensions Manager- Institute of Pensions Management 2022
Degree in Bachelor of Commerce (Finance Option)-Taita Taveta University 2015-2019
Certificate in Information Technology- Comboni Polytechnic February 2015-May 2015
Kenya Certificate of Secondary Education- Moi Forces Academy Lanet 2010-2014