Godfrey Ongeri

A dynamic and results-driven professional with over 10 years of experience spanning Banking, ICT Consultancy, and Government sectors. Expertise lies in Business Development, Operations, and Customer Service, with a proven track record of delivering impactful solutions and driving organizational excellence.
Skilled in structuring working capital solutions, promoting transactional services, and designing operations strategies to enhance performance and customer engagement. Adept at leveraging advanced Excel features, such as PivotTables, VLOOKUPs, and macros, to streamline workflows and improve operational efficiency.
Recognized for ensuring compliance with pertinent laws and regulations, and maintaining organizational awareness to meet high industry standards. Leadership style emphasizes team engagement and dynamic problem-solving to deliver innovative and high-quality solutions.
Highlights include:

Educational credentials include a Bachelor of Arts degree in Mathematics and Business, with ongoing enrollment in a Data Science certificate course, showcasing a commitment to continual learning and professional development.

Reported to: Governor     Supervised: 22

Key Duties & Responsibilities

• Managing diaries, organizing meetings and appointments, often controlling access to the governor
• Identified and mitigated possible risks in handling the Governor's dealings with regard to County management.
• Scheduled meetings and appointments for senior-level staff members.

Key Achievements

• Ensured strict adherence of the Covid19 guidelines for guests and staff accessing the governor.
• Prioritized tasks, keeping diligent track of project timelines and deadlines.
• Identified and mitigated possible risks in handling the Governor's dealings with regard to County management.

Reported to: Consulting Partner & System Owner

Key Duties & Responsibilities

• Demonstrating e-commerce platform features and developing new demo scenarios and supporting materials and sales training.
• Provided technical guidance and support in the development of business solutions.
• Support technology account management activities including management of risks, issues and platform quality reviews.
• Collaborated with internal teams and external vendors to ensure successful deployment of business solutions.
• Designed comprehensive training programs for end users on newly developed systems or tools.

Key Achievements

• Implemented a Hospital Management System for Elgon View Hospital, which integrated information from all departments of the hospital and automated multiple processes.
• Designed comprehensive training programs for end users on newly developed systems or tools.
• Track record of collaborating with internal teams and external vendors ensuring successful deployment of business solutions.

Reported to: Head of Transactional Services Business Banking; Supervised: 35

Key Duties & Responsibilities

• Structured working capital solutions and selling Transactional services products and services to new and existing customers in Business Banking.
• Identified potential new markets for products and services offered by the organization.
• Analyzed sales data to identify trends and make recommendations for improvement.
• Developed and pursued pipeline of new business opportunities, expanding partnerships and bank presence.

Key Achievements

Masinde Muliro University: - Host –To-Host solution implementation. 

• Maseno Retirement & Benefits Scheme: -Mobile Cashless Collections, Online Banking implementation.
• GiveDirect (NGO) implemented a mobile cashless payment system.
• Impact Research Development Organization-implemented an online salary/payment processing solution.

Reported to: Head of Customer Support-Corporate Division   Supervised: 6

Key Duties & Responsibilities

• Resolution of customer queries relating to the Cash Management products e.g., Barclays Integrator (an online system for account statement viewing and electronic transfers processing).
• Provided excellent customer service to ensure a positive customer experience.
• Identified opportunities for process improvements and communicated them to the relevant stakeholders.

 Key Achievements

• County Government Salary Processing Solution: - I engaged County governments’ officials in the Human Resource departments to roll out of electronic salary processing solution. I managed to train and implement solution to 30 out of the 47 county governments.
• Customer Training: -Trained customers on the use of our online banking solution to process transfers, salary/supplier payments and obtaining account information services thus boosting the usage of the online system.

Streamlined customer service department operations by introducing a series of weekly training sessions

• 
  Bachelor of Education (ARTS). Mathematics and Business Studies: University of Nairobi-2005
• Data Science Certificate-Ongoing