Geofrey Otieno

I am a reliable, confident, experienced telecommunication and electrical engineer who likes team work and always ready to take a challenge.

PROFESSIONAL EXPERIENCE

Airtel Company:                                                                                                      

Network Operations (NOC) Supervisor:                                                                                                        

Duties and Responsibilities but not limited to:

• Manages the day-to-day Network Operations Center (NOC) functions.
• Reviewing and assigning work orders and trouble tickets and assisting in the workflow of the Local Number Portability (LNP) team.
• Scheduling and coordinating daily workload for Engineers.
• Ensuring excellent time management, organizational skills as well as build great support with team members and clients.
• Oversee and follow up on open customer issues.

Achievements:

• Handle customer complaints following company policies and procedures.
• Supervise and motivate staff to improve performance.

Airtel Company:                                                                                               

Field / NOC Engineer:                                                                                   

Duties and Responsibilities but not limited to:

• Resolving escalated customer complaints without the need for team lead intervention.
• Flexible and available to respond to critical customer issues outside business hours.
• Respond to customer inquiries through mail and telephone with diplomacy and politeness.
• Proactive monitoring of alarms and tracking of tickets using web Helpdesk.
• Proficient in all aspects of installing, configuring, testing, commissioning and maintenance of telecommunication equipment such as switches, CISCO, TENDA, TP-LINK and Mirotik routers, Cambium, Ubiquiti, HFCL and Ceragon radios, FTTH and LTU.
• Taking ownership of technical issues and working with the relevant teams to resolve more advanced issues when necessary.

Achievements:

• Effectively directed daily operations including customer’ network stabilization and employee’s relations.

Oxpertec Engineering Works:                                                                                                     

Fire Technician:                                                                                                              

Duties and Responsibilities but not limited to;

• Oversee the operation and maintenance of the electrical appliances and managing the complete end to end maintenance process.
• Accountable for ensuring 100% on time efficiency during operation.
• Providing multiple access points to brand new machines resulting in a greater security for inherent breakdown.
• Installation of electric bells, alarms, cameras, electric fence and lighting system.

Achievements:

• Effectively directed daily operations including high frequency operation of machines, employee’s relations and rare cases of machine breakdowns.

Tononoka Steels Limited:                                                                                                              

Electrical Maintenance Technician:                                                                                                   

Duties and Responsibilities:

• Major and minor current installation on systems, machines, repair and service of direct current, drive motors, panels and generators.
  • Operation and maintenance of High voltage frequency induction welding, Overhead Electric Gantry Cranes, Compressors, Water pumps, Hydraulic power packs, Open section and tube rolling mills, Boiler, slitting line, shearing line, Hydro testing, Threading, Galvanizing, End facing and plasma machines.

EDUCATION AND PROFESSIONAL QUALIFICATIONS

• CCNA Certification: African Advanced Level Telecommunications (AFRALTI)

                2022

• Ceragon Networks Certification (CCRP IP-20C & IP-20N): Ceragon Training Services

                2021

• Diploma in Electrical & Electronics Engineering [Telecommunication Option] (KNEC): Nairobi Technical Training Institute

                2018

• Certificate in Computer Applications: Redeemed Gospel Computer Collage

                2015

• Kenya Certificate of Secondary Education: Bukhalalire High School

                2014

• Kenya certificate of Primary Education: Nyalenda Primary School

                2010