Amos Musili

CAREER PROFILE SUMMARY
Proficient Information Technology Support Specialist,  thrives setting up and maintaining stations, training users
and supporting pivotal process, improvements to operation systems,software and hardware installation.
Well-versed knowledge of up-to-date business practices, IT standards and government regulations.
Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with
developers to continuously improve tools and resources.

WORK HISTORY
IT SUPPORT(September 26th till now)
AGHA KHAN NAIROBI HOSPITAL
Duties and Responsibilities
● EHR IT support assistant
● Installing and configuring computer hardware, software, systems, networks,
printers, and scanners
● Monitoring and maintaining computer systems and networks(outreach IT support
● Providing technical support across the company (in person and over the phone)
● Setting up accounts for new users
● Repairing and replacing computers,printers and scanners
● Working on different cases/issues simultaneously and prioritising
● Performing regular maintenance checks
● Solving printer issues at user location
● Providing support including including procedural documentation and relevant
reports
● Training users on operating characteristics of computer operating systems
● Maintained high degree of customer services for support queries and adhered to
all service management principles
Residential Marketer
Neema Management Limited; March 2021 to June 2022
Duties and Responsibilities
● Satisfied customers consistently, time and again meeting buyer or seller needs with
top-notch properties.
● Obtained the best possible sales price with exceptional negotiation skills and expert
knowledge.
● Provided guidance and assisted sellers and buyers in marketing and purchasing property
for the right price under the best terms.
● Determined clients’ needs and financial abilities to propose solutions that suit them.
● Handled intermediate negotiation processes, and consulted clients on market
conditions, prices, mortgages, legal requirements, and related matters, ensuring fair and
honest dealing.
● Performed comparative market analysis to estimate properties’ value.
● Displayed and marketed real properties to possible buyers.

EDUCATION BACKGROUND
● Bachelors in Information andTechnology: South Eastern Kenya University; 2016 to 2021
● Kenya Certificate of Secondary Education: Kisasi Boys High School; 2011 to 2015
KEY SKILLS AND COMPETENCIES ACQUIRED