Francis leakey

Senior Marketer & Excellent Customer Service Representative.

ADMISSION COUNSELOR (REMOTE) AIU Apr 2022 - Present USA. 

-Handles appointments, interviews, and applications professionally and promptly. 

-Advises students in program selection, test, advising, and enrollment.

 -Call prospective students seeking education at the University level, and assist in the enrollment process thus Reach weekly. 

SENIOR RELATIONSHIP OFFICER - SME/CORPORATE BANKING. ABC Bank Ltd Feb 2013 - Nov 2021 Kisumu 

-Grow and Manage SME business.

 -Drive, Mobilize and coordinate SME and personal deposits.

-Ensuring and managing world-class customer service level and relationships with customers.

 -Account opening, quality controls, critically assessing all new accounts and any other application, performing documentation and callbacks for all to know your customer (KYC) documentation received from customers as required. 

CUSTOMER PRODUCT ADVISOR. Barclays Bank of Kenya. Jul 2008 - Dec 2012 Kisumu.

-Enhancing relationship building by increasing product penetration to existing customers by reviewing their portfolio to determine potential cross-sales and proactively recommending new products. 

-Acquisitions of new customers thus achieving agreed sales targets. -Arrange logistics for a dedicated customer.

 -Provide honest direct and constructive feedback.

SENIOR SALES REPRESENTATIVE Apic Enterprises Ltd Feb 2008 - Jun 2008 

-Cross-selling of various products offered by the company to existing customers as well as new customers thus achieving agreed Sales targets. -Preparing and sending invoices to the clients for the services rendered.

 -Banking of payments received and reconciliation of books with Bank Statements. 

-General office administration. 

-Respond to telephonic inquiries.

HIGHER NATIONAL DIPLOMA KCA UNIVERSITY, Kisumu.

ONGOING-HND 

Business Entrepreneurship.