Festus KITONGA

Resourceful and adaptable IT Call Center Professional with more than 5 years in the real-time, MIS, and Workforce management industry and 10 years in the BPO Industry. Progressively responsible for managing MIS within the BPO Industry and MIS Department in the position of Workforce and Schedule Planner / MIS Reporting Analyst. Detail-oriented with strong skills in communication, organization, data analysis, planning, and scheduling.

Resourceful and adaptable IT Call Center Professional with more than 5 years in the real-time, MIS, and Workforce management industry and 10 years in the BPO Industry. Progressively responsible for managing MIS within the BPO Industry and MIS Department in the position of Workforce and Schedule Planner / MIS Reporting Analyst. Detail-oriented with strong skills in communication, organization, data analysis, planning, and scheduling.

Management in both public and private sectors of the economy, administration, and compliance  from an organization stand point