Felix Kimanthi Mumo

Schedule Organization: Efficiently coordinate and assign photography shoots to ensure that all Media Pros (Listing Photographers) are scheduled in a well-organized, time-conscious manner. Confirm that all products are accurately booked, and proactively address any scheduling conflicts to maintain smooth operations. • Order Management: Oversee the booking, cancellations, and rescheduling processes. Ensure all appointments are accurately assigned and any changes are promptly communicated to the relevant teams to prevent disruptions. • Email Management: Maintain an organized email system by sorting, colorcoding, and labeling emails for easy accessibility and efficient workflow. Implement strategies to streamline email management and ensure timely responses. • Jira Board Management: Diligently manage the Jira board by ensuring that shoot cards are properly transitioned between teams (Clients, Photographers, Editing Team, Delivery Team) in a timely manner. Monitor the progress of media delivery to clients to ensure deadlines are consistently met. • Client Communication: Serve as a key point of contact for clients in the absence of Daniel. Handle and execute all communications with clients, Listing Photographers, the Editing Team, and the Delivery Team. Proactively reach out to all parties regarding any last-minute updates or changes. • Invoicing & AR Collections: Accurately prepare and send invoices to clients. Manage accounts receivable (AR) collections, ensuring timely payment and addressing any billing issues that arise. • Reporting & Data Management: Create and maintain Google Sheets reports that automatically update daily with data from Jira, providing real-time insights into the status of all Photographers' shoots. Analyze data to identify trends and optimize scheduling and resource allocation. • Work Order Creation: Efficiently create work orders on AppFolio, ensuring all necessary details are included and correctly assigned to the appropriate team members. • Research & Editing: Conduct thorough searches for plat maps and edit Cubicasa floor plans to meet client specifications and industry standards.

03/2023 - 09/2024 BUSINESS OPERATIONS COORDINATOR - Next Door Photos | Cincinnati, USA

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