About Nancy Mutonga:
Single mother of one an accountant by profession Cpa holder. Passionate about writing articles about kids.horse riding is my hobby. Good at English Spanish and kiswahili.
Experience
SEPTEMBER 2020- APRIL 2021 WORKED AT ENCHULA RESORT
AS A RECEPTIONIST
DUTIES
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees
- Maintain updated records of bookings and payments
Education
EDUCATION
2022-to date KCA UNIVERSITY
- CPA part ONE and Part TWO
2015 to 2019 DEDAN KIMATHI UNIVERSITY OF TECHNOLOGY
- Bachelor of business administration-accounting and finance option
April 2015 –July 2015 ST JOHN CATHOLIC CHURCH
- Certificate of Computer Studies
2010 – 2014 GATERO GIRL HIGH SECONDARY SCHOOL
- [Kenya Certificate of Secondary Education] – B plus
2002- 2010 ST MARTIN ACADEMY PRIMARY SCHOOL
- [Kenya Certificate of Primary Education ]- 315
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