faith muigai

A highly driven banking and sales officer with 11 years of experience in the creation and management of highly effective market business opportunities that have led to significant growth in overall product and business development. Demonstrated initiative abilities in onboarding new clients, receiving commendation for reaching 106% on salary accounts, 83% on jumbo junior accounts, and 200% on other accounts, all of which led to attaining a first position in the Nairobi South Region. A high-performance worker with excellent interpersonal skills that have made me an essential team player, and have enabled smooth operations with clients and stakeholders. Highly proficient in Microsoft office applications.

• Acquiring new business via onboarding new clientele for salary accounts, surpassing the minimum expectation by 106% for salary accounts
• Formulating effective product strategies that led to the achievement of outstanding metrics in the sale of 3 units in pre-owned assets, all valued at about KES 5.5 million.
• Appraised business strategies, looking for avenues for cross-selling solutions to existing customers, which has led o exceptional performance in the creation of jumbo-junior accounts, surpassing set metrics by 83%
• Collaboration with internal stakeholders such as marketing in seeking cross-selling opportunities, particularly in relation to Coop Card, m Coop cash, and merchants
• Effective liaison with stakeholders in key business partners such as KENGEN, KPLC, KPPF, and DOD in the monitoring of checkoff accounts to ensure that monthly remittance is paid on time
• Maintaining a quality loan book by ensuring that all given loans are of good quality, and monitoring arrears on an E-collect tool on a daily basis
• Exhaustive monitoring of the loan portfolio, while working in cooperation with Retail & Business Banking Analysis to identify and monitor problem loans and possible delinquent facilities and take appropriate action
• Ensuring stringent adherence to all regulations, standards, and practices while following internal processes and procedures as per relevant internal and external regulations ad legislations
• Enhanced the ratings of the Retail Banking Department by ensuring the dedicated and committed performance of assigned duties, and surpassing individual metrics, receiving commendations in several instances
• Overseeing addressing of all risk management requirements within my scope of work are addressed and where necessary escalated through the defined channels
• Spearheaded the formation and maintenance of stakeholder relationships via effective communication, apt synthesis of information, and maintaining organized responses to stakeholder concerns/questions
• Consolidation and handling of client and stakeholder information with the utmost confidentiality

Bachelor of Education- University of Nairobi: 09/2009-09/2012

Kenya Certificate of Secondary Education (KCSE)- B+- St. Francis Secondary School, Lare: 2003-2006