Faith Jesca

I am a Communications and customer excellence enthusiast with bachelors in Communication and Public Relations.  A Skilled communicator and listener with a  knack for remedying conflict, and keen organizational skills, which allow for effective delivery of outstanding service. I maintains the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly organized, motivated and outgoing individual with two years of experience. Competent team player who can successfully inspire fellow colleagues, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment. 

I possess the following skills;

• Conflict Management: Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer.
• Customer service: Skilled in ensuring customer concerns are promptly addressed and complete satisfaction is guaranteed with strong multitasking skills and fast learning ability to ensure quick contribution to your customer service team.
• Teamwork: Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees.
• Administration skills: I am proficient in handling administration duties some of which include; maintaining office systems and data management.
• Detail Oriented: I value accuracy and ensurethat every duty I undertake pays close attention to details and captures all the valuable data for detailed reports.
• Interpersonal Communication: Confident communicator with an interest in listening to what the customer has to say with the ability to remain calm and convincing in negative situations.
• Problem solving skills: Ability to jolt into action especially in emergency cases that need quick action and expert attention.
• Leadership:Ability to take initiative, mentorteam members, implement changesand monitor progress.

Public Education, Advocacy and Corporate Communication Intern 3RD MAY 2021-2ND MAY 2023

The Commission on Administrative Justice (Ombudsman)

Duties and Responsibilities

• Participating in preparing and organizing forums to promote and propagate the Commission’s agenda;
• Developing public education, advocacy and communication content for the general public and special groups such as media and non-state actors;
• Assisting in organizing forums such as meetings, workshops and trainings for public education sensitizations;
• Sensitization and training of ministries, departments, agencies and counties on complaints management and access to information;
• Drafting reports on public education and advocacy programs and projects;
• Collecting and collating information on articles in the media about the Commission and drafting reports;
• Participating in creating awareness on maladministration and the role of the Commission through public forums and the use of social media;
• Solving arising customer complaints and proposing strategies to ensure their satisfaction at the front office;
• Attending to customer enquiries at the front office both on telephone, email and physically.
• Recording and confirming visitors’ appointments
• Maintaining daily record of visitors’ details. 
• Manning the reception desk and maintaining good milieu.
• Receiving, screening, guiding and directing visitors to designated offices and areas
• Media monitoring and preparing media analysis reports
• Preparing training certificates

• Bachelor’s Degree in Communication and Public Relations - Moi University; 2015 - 2020
• Trained on Strategic leadership and management at Ambrose University -2022
• Trained on Foundations of Servant Leadership at Ambrose University -2022
• Trained as a Trainer of Trainers on Complaints handling mechanisms in the public sector- 2022
• Trained on Access to Information, Kenya School of Government- 2021