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Everlyn Agwanda

Everlyn Agwanda

Administrative/ Customer Experience

Administrative

Nairobi, Nairobi Area

Social

About Everlyn Agwanda:

Experienced in all aspects of business, front office operations, administration, and sales management.
Focused individual with education in International Relations and Business. Effective communicator and
motivator who identifies and leverages assets in teammates to reach organizational goals. Possessing
exceptional communication abilities, as well as cultural sensitivity to deal with diverse population.
Relentless optimist who believes there is no failure, only feedback.

Experience

april 2021 – to date

senior clerical officer, homabay county hospital

Duties: - Attend to all hospital walk ins.

              -Handle registration, filing, admission and discharge of patients. 

              -Ward round to educate patients on NHIF policies and benefits especially for the needy

                families. 

              -Ensure proper filing of patient data and information. 

              -Address all NHIF surgical pre-authorization procedures, handle all MINET, AON and FFS

               patient accounts. 

              -Handle registration of all new 'LINDA MAMA' accounts as well as filing of the same. 

             -Keep track of monthly NHIF rebate and document reports for supervisor.

 

may 2019 – march 2021

customer service executive, technobrain kenya

Duties: -Fostered employee engagement, and mobilized sales team talent through customer   

                service. 

             -Contributed positively to the social media and inbound factions of the Multichoice

               customer service campaign.

 

december 2018 – april 2019

customer service executive, career directions limited

Duties: -Served as the point of contact to resolve customer issues between our front office staff

                and the front office manager. 

               -Ensured all queries were served through the relevant internal channels.

 

FEB 2016 – AUGUST 2018

customer service representative, holy family basilica

Duties: -Worked as the main youth store attendant. 

              - Procure the store stock and ensure that the necessary payments were made on time. 

              - Have knowledge of all store materials so as to educate customers when need arose. 

              - Worked as the first point of contact for the youth church services. 

              - Organize and plan for various youth activities such as sports, trips and devotions. 

              -Training of incoming colleagues whenever the opportunity arose.

 

Education

 

august 2015

bachelor of arts in international relations, united states international university- africa

 

april 2010

icdl certificate, computer pride

 

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