EVA MORAA

Work Experience.

May 2023- July 2023 Information Technology Assistant (Intern HPSS) International Peace Support Training Centre.

• Software application installation, configuration, maintenance and updates. 
• Support with network configuration, connectivity and diagnosing problems with wired or wireless connections, IP address configuration, or DNS settings. 
• Assist with routine system maintenance tasks, security patches, and hardware upgrades.
• Document IT procedures, create user manuals, and maintain accurate records of hardware and software inventory.
• Evaluate, analyze and disseminate surveys.
• Provide technical support to the end users on their concerns and provide solutions in a friendly and professional manner.

December 2021- September 2022 Customer Service (Creamy Inn) Simbisa Brands.

• Ensure set sales targets are achieved by use of effective sales techniques.
• Receive cash from customers using the mode of payments set by the company policy and ensure it is receipted appropriately.
• Responsible for banking.
• Solve customer complaints promptly and appropriately.
• Count and record high value products in the beginning and at the end of the shift
• Inform customers about ongoing brand promotions.
• Ensure the front counter equipment and systems are operating effectively

May 2016- December 2019 Salesperson/ Office Assistant Neworld Technology.

• Manage the installation, design and network infrastructure of computers.
• Perform various computer repairs and maintenance for customers.
• Demonstrate how the various computer and phone products in the shop work to the customers; smart watch gear, laptop, smartphone and other gadgets.
• Attend to all customer complaints, requests and concerns promptly and professionally.
• Arrange shop products in counter displays for customer attraction.
• Selling computer and phone products to customers.
• Guide customers based on their needs and objectives at the shop.
• Assists with review and audit of the shop inventory.
• Keep the shop clean and orderly.

April 2015- April 2016 Library clerk at Meru University of Science and Technology.

• Books cataloging using KOHA system software.
• Issuing and Discharging incoming and outgoing library materials using an automated circulation system.
• Books shelf-reading and re-shelving of materials, as needed.
• Performs routine book maintenance and processing (security stripping, barcoding, spine labeling and book stamping).
• Data entry.
• Configuration of the Computers with the Internet.

Jan 2013-April 2013 Undergraduate Internship Ministry of Industrialization in Nairobi.

Covered the following areas:

• LAN troubleshooting and Maintenance.
• LAN Configuration.
• Maintenance and Troubleshooting of ICT equipment.
• User support.
• Establish security policies for computer systems and the work environment.
• Resolve, diagnose and solve network problems and relevant software faults.
• Computer hardware repair and maintenance.
• Installation of operating system to computers.
• Networking.
• Hard Disk Data Recovery using different types of Recovery Soft wares.
• Data entry.

Professional Education and Training.

JAN 2011- MAY 2014: KENYA METHODIST UNIVERSITY.

Degree in the Bachelor of Business Information.

Technology at Kenya Methodist University.

Graduated with second class upper division.

MAY 2011-JUL 2011: BORABU INSTITUTE OF TECHNOLOGY.

Computer packages and awarded a certificate.

AUG 2010 – DEC 2010: BORABU INSTITUTE OF TECHNOLOGY.

Association of business managers and administrators and awarded a Foundation award.

Graduated with a credit.

JAN 2010-APR 2010: KENYA METHODIST UNIVERSITY.

Successfully completed a Pre-University program and awarded the pre-university certificate.

2005 – 2008: NYABURURU GIRLS HIGH SCHOOL.

Secondary School Course and awarded the Kenya Certificate of Secondary Education