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Nairobi
Eric Mwendwa

Eric Mwendwa

I am freelancer

Technology / Internet

Nairobi, Nairobi Area

Social

Services offered

am experenced in verious field such as:

  • Supporting enterprise systems used during stock and financial closings
  • Performing basic IT support and troubleshooting tasks
  • Monitoring system integrity during data backups, uploads, and reporting
  • Assisting in network and database support under supervision
Network support
Technical support
System monitoring
Data backup
It support
Approximate rate: KSh 120 per hour

Experience

WORK EXPERIENCE

ICT Support Assistant
Techno Brain Kenya – Nairobi
January 2023 – Present

  • Provided technical support for 150+ end users, ensuring minimal system downtime.
  • Installed and configured hardware/software, including OS, drivers, and printers.
  • Monitored network activity and escalated unresolved issues to senior engineers.
  • Maintained ICT equipment inventory and handled basic network troubleshooting.
  • Conducted user training sessions on safe computing and email security.

IT Intern – ICT Department
Ministry of ICT and Digital Economy – Nairobi
July 2022 – December 2022

  • Assisted in maintaining local area networks (LAN) and servers.
  • Supported software installations and data backups for government systems.
  • Responded to support tickets and maintained logs of ICT service requests.
  • Participated in e-Citizen system updates and digital service delivery improvements.

Education

Am a freelance.

CORE SKILLS

  • Computer hardware & software maintenance
  • Network setup and troubleshooting (LAN/WAN)
  • ICT user support and helpdesk operations
  • System security and backup solutions
  • Proficiency in Windows & Linux OS
  • Microsoft 365, Google Workspace, and cloud tools
  • IT asset inventory and documentation
  • Cyber hygiene and data privacy awareness

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