
Emily Mithamo
Customer Service / Support
About Emily Mithamo:
My name is Emily Wangu Mithamo i am responsible driven and goal oriented individual who always strive to achive the highest possible standards at any given task.
I hail from Kirinyaga where i also attended my primary and secondary education.Upon completion of my secondary education i studied cumputer packages to gain computer skills in readiness for college.
I worked for Moonwalker Investment company for a period of year as a merchandise Brand Ambassador.
Experience
Ensuring customers in the outlets and territory get satisfactory service.
Ensuring that all customers’ complaints and queries are attended to within the stipulated
period.
Provide market information and reports on performance of customers, brands and
competition to ensure that the relevant marketing people are fully informed.
Build loyalty by providing support to the trade through regular visits, accurate
communication, problem solving, specialized advice and fair trade.
Implement promotions, develop and execute merchandising programs at POS with optimum
use of resources and materials in order to achieve the highest in-store visibility and sales
performance for the strategic brands.
Ensure that price is in line with the company strategy
Ensure that the territory distribution objectives of brand availability, stock holding and stock
rotation are achieved.
Maintain accurate and relevant outlet information.
Encourage adult consumers and retailers to buy Moonwalker brands and strengthen brand
loyalty.
Education
September 2019 to date Kenya Institute Of Management
Diploma in Business Management
January 2014 to December 2017 Ikuu Girls High School
Kenya certificate of secondary education.
January 2004 to November 2013 Mutira Primary School.
Kenya Certificate of Primary School Education
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